Top Customer Success & Experience Jobs in London

Manage mid-market EMEA customers through implementation, rollout, product adoption, business alignment, and renewal. Partner with customers to drive engineering transformation, increase utilization, identify high-value use cases, and ensure the DX platform supports customer success. The role involves ongoing account management and strategic partnership with engineering leaders at SaaS customer organizations.

Lead executive engagement and trusted-advisor relationships with C-suite clients to drive adoption, measurable business outcomes, and expansion. Develop and execute Customer Success Plans, run QBRs, and guide complex transformation programs. Advise on AI and Atlassian solutions, mitigate risk, serve as voice of the customer, and collaborate cross-functionally with sales, product, support, and advisory services.

Lead and develop a team of Principal and Senior Principal Customer Success Managers serving complex global enterprise customers. Drive customer retention, growth, health monitoring, executive relationships, success planning, escalations, and measurable business outcomes. Coordinate cross-functional teams across Sales, Product, Support, Services, and Engineering while contributing to organizational planning and talent development. The role focuses on cloud transformation, agile delivery, automation, IT services, and AI adoption.

Drive scaled digital customer success programs that increase product adoption and retention. Align messaging across email, in-app, community, learning, AI, and human channels; use product telemetry and customer data to guide experimentation; optimize content distribution and persona targeting; and build automated pathways between digital experiences and frontline teams. Lead cross-functional initiatives across Product, Marketing, Data Science, and Customer Success using data-backed hypotheses and rigorous execution.

Manage an enterprise customer success team across EMEA, helping large customers achieve business outcomes from Atlassian products. Responsibilities include monitoring customer health, improving retention, managing executive relationships, coordinating cross-functional account teams, analyzing customer and product insights, mentoring and evaluating employees, hiring, onboarding, and supporting quarterly and annual planning.

Partner with strategic UK and Ireland public sector customers to maximize Atlassian investments. Lead cloud migrations, digital transformation, adoption, customer success planning, executive reviews, and value realization. Build trusted relationships with government, NHS, higher education, and national-body leaders while navigating public procurement, governance, and security requirements. Collaborate with sales, engineering, product, migration specialists, and solution partners to deliver long-term customer outcomes without carrying a direct sales quota.

Manages enterprise customer relationships for DX, a SaaS platform focused on engineering productivity and developer experience. The role likely supports customer adoption, engagement, retention, and value realization across enterprise accounts in the UK.

Build trusted-advisor relationships with public sector and enterprise customers across Benelux and the Nordics. Lead cloud migrations, digital transformation, AI adoption, success planning, executive business reviews, value realization, and customer health initiatives. Navigate governance, security, data, and procurement requirements while collaborating with sales, solutions engineering, product, migration specialists, and partners. The role requires Dutch fluency and substantial experience managing complex strategic technology accounts, including public sector organizations.