Drive scaled digital customer success programs that increase product adoption and retention. Align messaging across email, in-app, community, learning, AI, and human channels; use product telemetry and customer data to guide experimentation; optimize content distribution and persona targeting; and build automated pathways between digital experiences and frontline teams. Lead cross-functional initiatives across Product, Marketing, Data Science, and Customer Success using data-backed hypotheses and rigorous execution.
Sales | London, United Kingdom | Remote, UK | Full-Time
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
To help our teams work together effectively, this role requires you to be located in the UK. We don't offer relocation support for this role. The Digital Success team is pivotal to Atlassian, tasked with ensuring the adoption and retention of our 300k global customer base. Our next opportunity lies in enhancing engagements through omni-channel alignment with personalized customer journeys at scale - regardless of segment. The foundational elements are in place; this role focuses on experimenting with co-ordinated plays, identifying effective strategies, and scaling them quickly. Success is measured not only by the programs you launch today, but by the autonomous experiences you enable tomorrow.
In this role, you will
About You:
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
To help our teams work together effectively, this role requires you to be located in the UK. We don't offer relocation support for this role. The Digital Success team is pivotal to Atlassian, tasked with ensuring the adoption and retention of our 300k global customer base. Our next opportunity lies in enhancing engagements through omni-channel alignment with personalized customer journeys at scale - regardless of segment. The foundational elements are in place; this role focuses on experimenting with co-ordinated plays, identifying effective strategies, and scaling them quickly. Success is measured not only by the programs you launch today, but by the autonomous experiences you enable tomorrow.
In this role, you will
- Align message consistency and timing across email, in-app, community, learning, AI agents and human channels so each customer touchpoint reinforces the same core actions to maximize adoption
- Partner with Product and Data Science/Analytics to identify product telemetry signals to underpin and measure programmatic outreach that can be executed by humans, automation or AI agents
- Partner with Product, Marketing and Customer Success to identify proven use-case content to optimize for distribution across omni-channel plays
- Unlock wall-to-wall expansion by championing product agnostic, team-persona targeting
- Leverage tech and automation to build pathways for customers between digital/agentic and frontline teams
- Lead change through cross-functional influence, data-backed hypothesis and experimentation
About You:
- Understanding of common Jira, Jira Service Management, Confluence and Loom end-user use cases and ways of working.
- Hands-on experience working with modern digital success and data tech stacks, including Customer Data Platforms (CDPs / ActionIQ), data warehouses (e.g., Databricks), journey orchestration tools (e.g., Gainsight), and BI analytics platforms (e.g., Tableau)
- Strong ability to formulate testable hypotheses, identify leading product telemetry signals, and rapidly iterate or pivot omni-channel plays based on cohort performance and adoption data.
- Proven track record of leading complex cross-functional initiatives with clarity, maintaining rigorous milestone tracking and meeting tight deadlines while aligning diverse stakeholders across Product, Marketing, Data Science, and Customer Success.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
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