Jobs at Williams Lea

Provides professional front-of-house reception, visitor access, meeting room, hospitality, mailroom, courier, facilities, stock control, office administration, and customer service support. The role maintains clean and presentable client-facing areas, manages office supplies and records, handles confidential waste and deliveries, coordinates catering and room equipment, and follows office opening, closing, and compliance procedures.

Leads the corporate front-of-house and hospitality operation, overseeing reception, meeting rooms, events, VIP services, client experience, operational standards, compliance, budgets, and service performance. Manages and develops the customer-facing team, coordinates staffing and training, maintains SOPs, monitors SLAs and KPIs, resolves complaints, supports client relationships, and drives continuous improvement across the onsite service.

Manage a key EMEA Presentations and Creative Services account, overseeing client relationships, service delivery, governance, resources, financial performance, and team development. Responsibilities include ensuring SLA and KPI compliance, managing P&L, resolving operational issues, driving continuous improvement, identifying growth opportunities, supporting business development, and leading high-performing onshore and offshore teams. The role requires strong stakeholder management, commercial awareness, strategic planning, and experience serving financial, professional, or legal services clients.

Welcomes clients and visitors, manages a multi-line switchboard, transfers calls, notifies employees of arrivals, provides high-level guest and staff services, supports office administration, handles confidential information, and assists with additional projects while maintaining exceptional customer service.

Designs and articulates publishing and technology solutions for public sector bids, tenders, renewals, and proposals. Facilitates solution workshops, coordinates bid workstreams and framework submissions, develops persuasive written responses and win themes, and collaborates with operations, technology, finance, sales, marketing, and subject matter experts. The role also supports opportunity qualification, solution costing, market research, and development of reusable tender content.

Oversee creative production across print and digital channels, deliver strategic client-focused solutions, and align output with brand and communication objectives. Lead stakeholder relationships, identify business growth opportunities, manage complex projects, ensure quality and accessibility, and provide technical creative leadership. Coach designers, maintain quality control and workflow processes, and support studio governance, resource planning, and billable-work tracking.

Provide ad-hoc front-of-house, reception and hospitality cover at London client sites. Perform document management, reprographics, mail handling and general administrative tasks with strong customer service, professionalism, attention to detail and the ability to multitask on short notice.

The Reprographics Operator will produce high-quality documents, handle mailroom operations, provide client service, and support workflow processes, all while ensuring customer satisfaction.