Multi Services Assistant

Multi Services Assistant

Salary: £28,860 per annum, plus company benefits

Location: London, EC2Y 9SS

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break, must be willing to work the hours between 7am and 11pm where needed

Work model: Fully Onsite

Williams Lea seeks a Multi Services Assistant (Legal) to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Multi Services Assistant will provide a professional service covering print and mail room,  scanning, courier and records management to all employees and contractors. You will assist the client to meet deadlines and produce a high standard of work, putting the customer/client first and foremost.  The Multi Services Assistant will mostly work 9.00am to 17.30, but must be willing to work between the hours of 7.00am to 23.00 as and when the role requires.

Key responsibilities

• Lifting and shifting of heavy boxes
• Deliver and collect items from loading bay area
• Deal with all incoming mail, scanning all documents to client recipients
• Print, scan and copy documents for the client making sure work is quality checked and sent back correctly
• Deal with outgoing mail
• Book outgoing couriers and deal with incoming couriers quickly and efficiently, scanning documents to client recipients
• Assist with records and archives tasks when required
• Assist with stationery; check and stock cupboards and record items that need ordering
• Build relationship with clients and manage their perceptions and expectations
• Support colleagues and work as a team in order to achieve the best results for clients
• Comply with departmental procedures

Personal attributes

• A willing and enthusiastic attitude
• Good PC skills with knowledge of Microsoft Word and Excel
• Previous Post room and Reprographics experience would be preferable but not essential
• Good customer service skills
• Able to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator
• Able to handle difficult situations well and to act appropriately
• Display an adaptable and flexible approach
• Team player – not only within their team but personable and will help out wherever required to get the job done

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [email protected] (we do not accept applications to this email address).

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