Multi-Services Assistant

Part-time Multi Services Assistant

Salary: £10,491, plus company benefits

Location: Bath, BA1 1RG

Contract: Part Time, Permanent

Hours: 15 hours per week, ideally on Thursday & Friday, however there is some flexibility to spread hours across multiple days.

Work Model: Fully onsite

Williams Lea seeks a Multi-Services Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees 5,500 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of the role:

The role involves working in both the Docucentre and Records teams each week. Initial training will focus on the Docucentre responsibilities before progressing to Records.

The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling. 

Key Responsibilities:

In line with policies and procedures, key responsibilities include but are not limited to:

Docucentre Assistant

Reprographics

• Collecting Reprographics requests from designated areas and correctly completing these following instructions accurately.
• Returning completed jobs to designated areas.
• Ensuring that all equipment is fully stocked and operating correctly – reporting issues accurately and efficiently to the IT department. 
• Scanning of documents as requested.

Mail

• Sorting and distribution of incoming mail – scanning of incoming documents via Royal Mail, DX and Courier.
• Collecting and franking of outgoing mail – including processing letters for printing and completing envelope fulfilment requirements
• Handling of incoming and outgoing deliveries via courier – ensuring that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
• Dealing with incoming hand deliveries from clients – ensuring that all incoming documents are scanned entirely and allocated to the relevant electronic post folders.
• Arranging and completing outgoing hand deliveries .
• Using, organising and maintaining the hard copy / original document post storage in line with the client procedures – including weekly/monthly reviews to ensure historic records are dealt with and destroyed accurately.
• General
• Following the daily open and closure process in line with standard procedure.
• Kitchen management including stock control and general cleaning.
• Stationery management and stock control.
• Daily post sweeps.
• Correctly identifying confidential waste and disposing of correctly including maintenance of confidential waste bins on the operational floors and back office.
• Ensure all paperwork and tracking sheets are correctly completed and recorded.
• Compliance is required at all times with Williams Lea corporate standards.
• All other duties as assigned by the on business services manager or client.
• To participate in any on site health and safety audits or assessments
• Any other reasonable request made by your line manager

Records Assistant

• Process all personal papers for storage, including wills, power of attorney and title packets.
• Complete all documentation relating to items that are to be archived and or retrieved.
• Ensure the practice management system is updated to correctly record the location of all items.
• Act upon the clients instructions to close, archive and record all files being issued to storage.
• To assist in the collation of information on this service area for including in the monthly reports.

Personal attributes:

• Customer focused, with experience in a customer service environment
• Well presented with a professional manner
• Flexible
• Computer literate with good knowledge of all MS packages
• Quick learner
• Effective communicator at all levels, both written and oral
• Hands on team worker
• Attention to detail, ability to retain high levels of concentration

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected].

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