Jobs at Synthesia

Lead and develop a team of Scaled CSMs managing a $22M+ ARR portfolio. Design and execute scalable, data-driven digital customer success programs to drive adoption, retention, and expansion. Partner with Product, RevOps, and Enablement to build automated engagement solutions, coach renewals and expansion conversations, manage retention metrics and forecasting, and represent the scaled segment to influence tooling, process, and product decisions.

Lead applied research and engineering to build production-grade video foundation models. Work includes developing latent video diffusion models, designing conditioning for controllability, scaling distributed multi-GPU training, improving training stability, building evaluation frameworks, and optimizing inference for low-latency, high-resolution deployment.

Provide frontline customer support across email, chat and social media; resolve and escalate technical issues; maintain CRM records (Intercom, Salesforce); meet KPIs like first response time and CSAT; collaborate with cross-functional teams and work shifts including weekends and holidays.

Own and evolve a shared design system: build high-quality React/TypeScript components, design APIs, documentation and Storybook, ensure WCAG 2.2 AA accessibility, enable AI-consumable component usage, implement theming and localization/RTL, and collaborate with design, product and engineering to drive adoption and developer experience.

Lead end-to-end SEO across on-page, technical, and content with emphasis on creating high-converting landing pages and UX/CRO. Partner with Product, Design, and Engineering to scope, ship, and iterate website improvements. Use AI and automation to scale workflows, run experiments, and measure performance with Looker/GA4/HubSpot. Audit and optimize localized multi-language sites to drive organic growth and product conversion.

Lead positioning, messaging, and go-to-market for Synthesia's core studio and video creation product. Own product launches, build the product narrative, drive adoption via campaigns and sales enablement, define competitive positioning, inform product strategy with market intelligence, and collaborate cross-functionally to increase customer usage and sales velocity.

Design and lead end-to-end customer implementations, build architectures and proofs of concept, partner with Sales on scoping and proposals, create playbooks and integration patterns, advise technical and executive stakeholders, and feed customer needs to Product and Engineering to scale platform adoption.

The Solutions Architect will lead customer implementations, design architectures, partner with Sales, create playbooks, and advise stakeholders to drive adoption and business impact.

Create social-first videos for LinkedIn, TikTok, Instagram, and YouTube Shorts. Shoot and direct on-camera talent, edit platform-specific short-form content, add basic motion design, and contribute creative ideas to social campaigns and product launches.

Lead complex design initiatives, shape product direction, mentor teams, prototype models, and raise standards in design excellence. Act as a strategic partner to product and engineering teams.

The role involves leading backend-focused engineering initiatives, evaluating project impacts, and ensuring effective team collaboration within a high-performance engineering culture.

The Solutions Consultant will drive technical validation and value realization for Synthesia by engaging with customers, designing solutions, conducting demos, and fostering adoption of AI video technology in business contexts.

As Culture Editor, you'll define Synthesia's social media presence, shape its narrative around AI and creativity, engage with the community, and analyze trends for effective distribution.

Own and evolve the marketing website platform: design Sanity content schemas, build Astro components and design-token-driven UI, ensure accessibility (WCAG 2.2 AA), SEO, localization and performance, extend tooling for AI-assisted composition, and ship end-to-end features from schema to production.

The Deal Strategy Analyst will support deal structuring and review processes for EMEA, ensuring compliance with pricing policies and managing deal data accuracy in Salesforce.

Provide pragmatic legal advice across product lifecycle on AI, privacy, IP, security, open source, and marketing. Support commercialization, monitor evolving laws, draft playbooks, and help build privacy, security, and AI governance frameworks while partnering with Product, Engineering, R&D, and GTM teams.

Lead end-to-end qualitative research across Synthesia's product portfolio, from discovery to evaluative studies. Build research operations and participant panels, partner with Product Data, influence product and executive decisions, coach PMs and designers, and shape the research function as the company's first full-time UX researcher.

The Social Media Lead will manage Synthesia's presence on major platforms, shape social narratives around AI, and engage with the community while tracking trends and performance.

The Technical Support Specialist ensures a reliable customer experience by investigating technical issues, applying fixes, escalating when necessary, and collaborating with teams to enhance the platform.

As a Product Manager, you will lead the strategy for a new product that assesses user readiness through real-time scenarios, driving customer engagement and commercial outcomes.