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As an Enterprise Customer Success Manager, you'll serve as a trusted advisor to key customers, ensuring they gain maximum value from the platform. Responsibilities include managing post-sales activities, developing relationships with C-suite clients, conducting health checks for customer satisfaction, and collaborating with cross-functional teams to enhance service and retention.
This role involves architecting payment and invoice management solutions, ensuring product compliance and efficiency for clients, conducting training for sales teams, adapting solutions to client needs, and collaborating cross-functionally to drive product development. It requires deep expertise in finance and accounting, particularly in ERP systems and VAT handling.
The Enterprise Account Executive will develop and implement strategies to identify and close new sales opportunities within enterprise accounts, manage a lucrative territory, and sell to C-level executives in various organizations, focusing on driving revenue and navigating complex sales cycles.
The Sales Development Representative at Navan will generate leads and set up meetings for the sales team by engaging with potential customers through various channels. Responsibilities include outbound prospecting, collaborating with Account Executives, providing feedback on lead quality, and meeting sales quotas while utilizing sales tools for performance enhancement.
As an Account Manager, drive adoption and revenue from mid-market accounts by building strong client relationships, ensuring successful onboarding and engagement with the platform, and managing T&E programs. Collaborate with internal teams and C-Suite to meet customer goals and drive program success. Conduct customer meetings, handle escalations, and identify upsell opportunities. Provide internal feedback to improve customer service and retention.
The Senior Deal Desk Analyst will support the sales organization by managing deal review processes and creating optimal deal structures that drive profitability and compliance. Responsibilities include negotiating deals, collaborating with various teams, establishing metrics for visibility, and improving sales effectiveness through best practices.