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Navan

Enterprise Launch Manager

Sorry, this job was removed at 05:25 p.m. (GMT) on Wednesday, Feb 19, 2025
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Hybrid
London, England
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Hybrid
London, England

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As a Launch Manager on the Account Manager team, you will be responsible for the successful implementation of Navan travel and expense platform with a portfolio of Mid-Market and Enterprise customers. You will play an integral part in ensuring our customers have a smooth and seamless onboarding experience by acting as the global project manager and technical point-of-contact through launch. This role will drive cross-functional partnerships with the Navan internal team - Sales, Support, Marketing, Product, Engineering, and Finance. 

What You’ll Do:

  • Oversee implementation from kickoff to go-live using strong project management and product expertise
  • Develop project plans, coordinate deliverables, and ensure timely, quality deployments
  • Streamline onboarding with process improvements and documentation updates
  • Collaborate with Account Management to manage complex global implementations, understanding business needs and ensuring smooth adoption
  • Guide customers through technical onboarding and escalate issues when needed
  • Advocate for customers’ pain points to influence product improvements
  • Lead training sessions for stakeholders and end users

What We’re Looking For:

  • 5+ years in project/account management with experience advising clients, managing complex projects, and building strategic relationships
  • Ability to align details with strategy and execute efficiently
  • Strong communication, time management, and teamwork skills
  • Passion for technology and problem-solving, with a focus on risk identification and creative solutions
  • Strong language proficiency in English
  • Willingness to travel for client visits

Navan London, England Office

81-87 High Holborn, London, United Kingdom, WC1V 6DF

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