Technical Integration Manager

This role is about:
As a Technical Integration Manager, you will oversee the full-cycle technical onboarding process for merchants, ensuring a seamless integration experience. This role requires a technically oriented professional who thrives in client-facing interactions, is eager to support merchants throughout the integration process, and can ensure client satisfaction by delivering clear, personalized assistance and solutions.

You will:

• Support merchants during API implementation, testing, and onboarding stages.
• Conduct onboarding meetings to analyze merchant needs and align them with payabl. solutions.
• Provide clear explanations of API documentation and guide clients through the integration process.
• Act as a liaison, maintaining open communication with clients to ensure satisfaction during the integration stage.
• Investigate technical issues, and decline reasons, and troubleshoot during onboarding.
• Test merchant cases to ensure smooth technical implementation.
• Assist with client details entry into internal databases accurately and efficiently.
• Offer general information and technical support on issues during the onboarding phase.

What we need:

• Prior experience in customer service, financial services, or a similar industry.
• Background in IT, banking, or finance-related fields.
• Middle level of computer proficiency and light technical knowledge, with a willingness to learn.
• Understanding of transaction flow, 3DS, and wallet payment methods is a plus.
• Strong written and verbal communication skills, with the ability to clearly document complex issues and steps to resolve them.
• Ability to multitask effectively with strong attention to detail.
• Experience using multiple systems/applications simultaneously.
• Experience in Client Success or as a Client Account Manager.

🚀 Hiring Process
1️⃣ First Interview: 30-minute introductory chat led by the Talent Acquisition Partner.
2️⃣ Second Interview: 1-hour deep-dive with the Head of Technical Operations to explore your experience and skills.
3️⃣ Final Interview: 1-hour session with the Head of Talent Acquisition for final alignment.