Job Title Reward Operations Specialist
Location: CHANEL Head office, London
Reports to: Regional Head of Reward
Contract: 1 Year Fixed Term Contract
Your role @CHANEL:
At CHANEL, we are seeking a highly organised and detail-oriented Reward Operations Specialist to support the effective delivery of our employee benefits offering. This role is central to ensuring that CHANEL’s reward operations are delivered with accuracy, consistency and a strong focus on employee experience. With a primary focus on benefits administration, you will manage day-to-day operations, provide support to employees, and ensure the integrity of relevant data and processes.
You will also contribute to the ongoing evolution of our ways of working by demonstrating curiosity for technology, digital tools and emerging practices, including the potential application of AI within Reward operations.
What impact you can create at Chanel:
Benefits Administration & Delivery
Manage the end-to-end administration of employee benefits, including private medical insurance, service awards, cycle scheme and other programmes
Act as the primary point of contact for all employee benefits-related queries, ensuring a high level of service and responsiveness
Partner with external providers to ensure the smooth and efficient delivery of benefits
Monitor operations and proactively resolve issues to maintain service quality
Employee Experience
Support employees in understanding and accessing their benefits
Ensure all interactions with employees are handled in a clear, professional and supportive manner
Contribute to a consistent and positive reward experience across the organisation
Benefits Data & Insights
Produce and maintain accurate data relating to benefits participation and utilisation
Provide basic insights and reporting to support ongoing review of the benefits offering
Ensure completeness and integrity of all benefits-related data
Operational Excellence & Process Improvement
Maintain and document benefit processes to ensure consistency and control
Identify opportunities to improve operational efficiency and reduce manual processes
Support the implementation of process improvements and enhancements
Systems & Data Integrity
Maintain accurate data within HR systems, including Workday
Support the resolution of data discrepancies and system-related issues
Ensure the reliability and integrity of all reward-related data
Technology & Continuous Development
Demonstrate curiosity for new technologies, digital tools and AI developments within HR and Reward
Identify opportunities to enhance operational efficiency through improved use of systems and automation
Contribute to the continuous evolution of Reward operations
What you will bring to the role:
Experience in benefits administration or HR operations
Strong attention to detail and a high level of accuracy
Excellent organisational skills and ability to manage multiple priorities
Strong Excel capability to support data handling and reporting
Experience with HR systems (Workday preferred, but not essential)
Exposure to payroll processes
Strong communication skills, with a service-oriented approach
Intellectual curiosity and interest in technology and AI-driven ways of working
You are energised by:
Working in a highly collaborative environment
Being a part of a passionate team with a common goal
Being AI curious and open to learn, identifying solutions and new ways of working
Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
Restoring Nature and Climate
Investing in Circularity
Advancing dignity and opportunity
Promoting the autonomy of women
What you will gain from this experience:
Opportunity to work with the most well-known luxury Global brands
Expand your knowledge in the area of Compensation and Benefits
Opportunities to elevate your reporting skills
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
Platforms: Multiple Platforms to support across Wellbeing
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
CHANEL London, England Office
London, United Kingdom, W1J 6TL
