Jobs at CHANEL

Lead CHANEL’s fragrance and beauty counter team at John Lewis Oxford Street. Responsibilities include coaching and developing employees, managing recruitment and performance, driving sales and clienteling, monitoring KPIs, forecasting, managing rotas and stock, executing activations and events, maintaining brand standards, and delivering exceptional luxury client experiences.

Coordinates client services and boutique operations at CHANEL Selfridges. Responsibilities include managing client communications, appointments, complaints, stock movements, courier services, export shipping, reporting, Salesforce queries, and client service projects. The role supports the Operations Manager, collaborates with boutique teams and external partners, provides technical assistance, and trains staff on digital tools and compliance while ensuring an elevated client experience.

Supports global Order-to-Cash process analysis and transformation during Chanel’s Microsoft Dynamics 365 Finance & Operations implementation. Responsibilities include documenting requirements and processes, coordinating UAT, validating data and integrations, tracking defects in Azure DevOps, preparing training materials, supporting deployment governance, and analyzing O2C performance and data quality. The role collaborates with global and regional business teams, technical stakeholders, and implementation partners to improve standardized ERP processes.

Leads global client data management and governance initiatives across business, IT, legal, security, regional, and external stakeholders. Responsibilities include data quality, stewardship, master data management, privacy compliance, analytics, governance frameworks, documentation, project delivery, stakeholder engagement, and coaching junior team members.

Owns end-to-end technical architecture for Chanel’s global Dynamics 365 Finance & Operations ecosystem. The role aligns parallel workstreams, integrations, data platforms, regional applications, and Tier-1 systems while enforcing architectural standards, security, scalability, and Microsoft-recommended patterns. Responsibilities include architecture blueprints, integration and data governance, technical delivery oversight, roadmap development, risk mitigation, and stakeholder alignment across global teams and partners.

Lead treasury accounting and reporting for UK corporate entities, including cash reconciliations, cash pooling, debt, intercompany loans, derivatives, hedge accounting, cash flow reporting, general ledger maintenance, statutory accounts, and audit support. The role also handles group reporting, balance sheet reconciliations, forecasting, stakeholder queries, and ad hoc corporate accounting projects.

Owns and improves global Travel and Expense processes across CHANEL’s Source to Pay organization. Responsibilities include managing the T&E functional team, coordinating travel management, governing process standards and controls, defining KPIs, supporting Concur deployments and releases, driving automation, overseeing suppliers, maintaining SOPs, and enabling training and change management. The role collaborates with global, regional, and local stakeholders and travels to markets as required.

As a Fragrance Specialist at CHANEL, you will elevate the fragrance category through consultations, storytelling, and client experiences while promoting makeup and skincare. You will build client relationships, deliver expert consultations, host events, and mentor colleagues to achieve sales targets and enhance brand engagement.

Lead omnichannel client data workstreams within Chanel’s global PMO. Coordinate Business, IT, Legal, regional and divisional stakeholders; translate regulatory and client needs into journeys, use cases and delivery plans; manage client preference centre evolutions; monitor consent-data quality and KPIs; coordinate digital touchpoint, login and engagement initiatives; facilitate governance, decisions, communications and client-data incident remediation.

Provide personalized luxury fashion advice to CHANEL clients at Heathrow Terminal 3. Build lasting client relationships, understand preferences and trends, deliver exceptional service, maintain organized and efficient boutique operations, and collaborate with colleagues to uphold CHANEL’s standards and brand heritage. The role also involves using CRM systems, supporting sustainability initiatives, and creating memorable client experiences.

Provide personalised luxury fashion client service in CHANEL Harrods Ready-to-Wear, building lasting relationships, advising on trends and style, maintaining boutique standards, collaborating with colleagues, and using CRM to manage client interactions.

Deliver exceptional luxury client service at CHANEL Harrods Accessories by building authentic client relationships, providing personalised styling advice, demonstrating trend and brand knowledge, maintaining organised boutique operations, collaborating with colleagues, and upholding CHANEL's standards and sustainability commitments.

Provide personalised luxury fashion advice to clients at CHANEL New Bond Street, build lasting relationships, maintain boutique standards, collaborate with colleagues, and deliver exceptional client experiences while staying current on trends and the brand heritage.

Lead and coach a beauty counter team to deliver exceptional client experiences and commercial results. Manage day-to-day counter operations, recruitment, training, forecasting, KPI analysis, stock and rota management, and flawless execution of brand activations while upholding CHANEL standards and supporting sustainability initiatives.

Deliver personalised fragrance consultations and storytelling, build long-term client relationships, host masterclasses and events, coach colleagues, use clienteling tools to grow a client portfolio, and achieve individual and counter sales targets.

Deliver personalised skincare consultations and storytelling to build long-term client relationships, host in-store events, use clienteling tools to grow portfolios, mentor colleagues, and achieve individual and counter sales targets.

The Fashion Advisor at Chanel will create a luxurious client experience through relationship building, understanding trends, and maintaining a collaborative team environment. They will provide personalized service and uphold the brand's standards of excellence.

Lead HERO's global testing strategy focused on AI and automation in D365. Manage testing phases, collaborate with partners, and ensure quality across global deployments.

As a Fragrance Specialist at CHANEL, you will elevate the fragrance category through personalized consultations, storytelling, and service, while also promoting makeup and skincare. Your role includes delivering exceptional client experiences, hosting events, and mentoring colleagues to drive business success and client loyalty.