Jobs at CHANEL

Lead omnichannel client data workstreams within Chanel’s global PMO. Coordinate Business, IT, Legal, regional and divisional stakeholders; translate regulatory and client needs into journeys, use cases and delivery plans; manage client preference centre evolutions; monitor consent-data quality and KPIs; coordinate digital touchpoint, login and engagement initiatives; facilitate governance, decisions, communications and client-data incident remediation.

Provide personalized luxury fashion advice to CHANEL clients at Heathrow Terminal 3. Build lasting client relationships, understand preferences and trends, deliver exceptional service, maintain organized and efficient boutique operations, and collaborate with colleagues to uphold CHANEL’s standards and brand heritage. The role also involves using CRM systems, supporting sustainability initiatives, and creating memorable client experiences.

Lead design, implementation and continuous improvement of global Order-to-Cash processes using Microsoft Dynamics 365. Provide D365 technical leadership, manage integrations and releases, run workshops and training, drive change management, govern standardization vs localization, monitor O2C KPIs, and liaise with Finance, Sales, Supply Chain and Tech to resolve escalations and support regional deployments.

Lead a global finance systems portfolio (Oracle suite, PowerPlan) as business application owner: run operations, ensure data quality, manage projects, train users, and support reporting/dashboarding to improve finance processes and controls.

One-year full-time internship supporting Global InfoSec GRC: assist with third‑party security scorecards, risk analytics, GRC application rollout and maintenance, third‑party assurance, process documentation, and security training/awareness.

Support delivery of Chanel's cyber transformation roadmap by maintaining dashboards/KPIs, tracking actions, risks and milestones, participating in governance and workshops, assisting project coordination, reporting and quality assurance. Help onboarding, continuous-improvement of PMO/change frameworks, update intranet/reporting materials, and provide ad hoc PMO operational support for security projects.

The Senior Manager, Global Finance Academy leads the development of strategic learning initiatives within Finance, collaborating with HR and finance leaders to enhance capabilities and implement impactful programs.

Provide personalised luxury fashion client service in CHANEL Harrods Ready-to-Wear, building lasting relationships, advising on trends and style, maintaining boutique standards, collaborating with colleagues, and using CRM to manage client interactions.

Deliver exceptional luxury client service at CHANEL Harrods Accessories by building authentic client relationships, providing personalised styling advice, demonstrating trend and brand knowledge, maintaining organised boutique operations, collaborating with colleagues, and upholding CHANEL's standards and sustainability commitments.

Provide personalised luxury fashion advice to clients at CHANEL New Bond Street, build lasting relationships, maintain boutique standards, collaborate with colleagues, and deliver exceptional client experiences while staying current on trends and the brand heritage.

Lead and coach a beauty counter team to deliver exceptional client experiences and commercial results. Manage day-to-day counter operations, recruitment, training, forecasting, KPI analysis, stock and rota management, and flawless execution of brand activations while upholding CHANEL standards and supporting sustainability initiatives.

The Account Manager will lead a team in the Fragrance & Beauty division, focusing on performance, client experience, and operational excellence while driving business growth and nurturing customer relationships.

Deliver personalised fragrance consultations and storytelling, build long-term client relationships, host masterclasses and events, coach colleagues, use clienteling tools to grow a client portfolio, and achieve individual and counter sales targets.

Deliver personalised skincare consultations and storytelling to build long-term client relationships, host in-store events, use clienteling tools to grow portfolios, mentor colleagues, and achieve individual and counter sales targets.

The Fashion Advisor at Chanel will create a luxurious client experience through relationship building, understanding trends, and maintaining a collaborative team environment. They will provide personalized service and uphold the brand's standards of excellence.

Lead and support the UK Digital Creative team during a maternity cover, providing creative direction, people leadership, project management and stakeholder alignment to deliver high-quality digital creative work across fragrance, beauty and other divisions.

Lead HERO's global testing strategy focused on AI and automation in D365. Manage testing phases, collaborate with partners, and ensure quality across global deployments.

As a Fragrance Specialist at CHANEL, you will elevate the fragrance category through personalized consultations, storytelling, and service, while also promoting makeup and skincare. Your role includes delivering exceptional client experiences, hosting events, and mentoring colleagues to drive business success and client loyalty.

Lead and coach a boutique sales team to deliver exceptional luxury client experiences, ensure operational excellence, drive business priorities through CRM and platform engagement, report performance to management, maintain visual merchandising and store standards, and foster a positive, development-focused team culture.

Lead strategic readiness and cross-program coordination for Order-to-Cash transformation using Dynamics 365. Align O2C pillars, manage dependencies, risks and decisions, drive execution follow-up, support governance and readiness reviews, and coordinate transversal projects to ensure disciplined delivery and deployment readiness.