Teams at CHANEL

Lead CHANEL’s fragrance and beauty counter team at John Lewis Oxford Street. Responsibilities include coaching and developing employees, managing recruitment and performance, driving sales and clienteling, monitoring KPIs, forecasting, managing rotas and stock, executing activations and events, maintaining brand standards, and delivering exceptional luxury client experiences.

Coordinates client services and boutique operations at CHANEL Selfridges. Responsibilities include managing client communications, appointments, complaints, stock movements, courier services, export shipping, reporting, Salesforce queries, and client service projects. The role supports the Operations Manager, collaborates with boutique teams and external partners, provides technical assistance, and trains staff on digital tools and compliance while ensuring an elevated client experience.

Supports global Order-to-Cash process analysis and transformation during Chanel’s Microsoft Dynamics 365 Finance & Operations implementation. Responsibilities include documenting requirements and processes, coordinating UAT, validating data and integrations, tracking defects in Azure DevOps, preparing training materials, supporting deployment governance, and analyzing O2C performance and data quality. The role collaborates with global and regional business teams, technical stakeholders, and implementation partners to improve standardized ERP processes.