Payroll Administrator

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At RTX, the world's largest aerospace and defence company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defence.

We are looking for an experienced Payroll Administrator to join our People Services team. As part of the Enterprise Services business, People Services operates as a HR & Payroll Shared Service, providing first line HR and Payroll advice and guidance to employees and managers. Our UK team support all 21 sites across the UK, Ireland, and Middle East locations, totalling around 7,600 employees.

The role is highly customer-focused, fast paced, varied and relies on effective collaboration with others. This role will focus on various payroll functions and less on the day to day administration, as we are supported by a processing hub team but more on the value added, as well as the opportunity to expand a little into HR services such as employee life events, terminations, and beyond.

What will you do:

• Utilise the payroll system SAP and the HR system Workday to process transactions and troubleshoot issues and queries. This will include running reports and analysing data.

• Process employee applications and provide guidance in line with company policies

• Undertake a range of HR administration duties including generating employee correspondence, data audits and updating employee files, ensuring high levels of data accuracy are maintained throughout

• Deliver high quality customer service whilst managing employee cases across the business, across multiple communication channels including email, phone and our online portal

• Adhere to established Payroll and HR processes, knowledge, policies, company guidelines and regulations to resolve simple customer queries

• Actively engage with and apply continuous improvement methodology to identify improvement opportunities and support process optimisation activities

• You will provide first-line Payroll support to employees and managers including providing HR policy and process advice across the employee lifecycle and assisting employees with payslip queries. You will use our CRM system ServiceNow to proactively administer cases, manage customer expectations and adhere to SLAs

• Understand and be compliant with the corporate data protection and confidentiality policies

• Act as an advocate for People Services within the business and encourage adoption

Qualifications and experience you must have:

• Prior relevant experience working within Payroll is essential

• You must be comfortable working in a fast-paced customer service environment, operating to agreed targets, SLAs and able to deliver great customer service to a wide range of employees, from shop floor to executive levels.

• Ability to multi-task and proactively prioritise work to meet competing demands

• Be proactive, professional and maintain high levels of confidentiality

• Strong communication skills (written and oral) and ability to verbally coach customers over the phone or on MS Teams

• Strong analytical abilities with attention to detail and good problem-solving skills

• Ability to work independently and enjoy working under pressure

• Strong Excel skills – ability to manipulate data and run Vlookups, formulas, etc.

Qualifications and experience we prefer:

• Strong IT skills, including Workday, SAP, and ServiceNow experience (desirable)

• CIPP level 3 (or equivalent) qualified (desirable)

What we can offer you:

We offer a benefits package which includes a competitive salary as well as 25 days annual leave plus bank holidays and an annual bonus.

There is an Employee Assistance Programme, employee discounts, a fantastic pension scheme, wellness programmes to include discounted gym membership and much, much more.

This is a full-time hybrid role with Wednesday and Thursday in the Shirley office. The hours of work being 8-4 Monday to Thursday and 8-3.30 Friday.

Human Resources supports RTX through the recruitment, onboarding, development and retention of skilled employees across the business. By providing effective people support and maintaining efficient HR processes, Human Resources contributes to the ongoing success of the organisation every day.

Join our team and help us soar to new heights!

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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