Lead shifts and support daily restaurant operations, deliver exceptional guest service, coach and train front-of-house staff, assist with rotas and stock control, handle feedback and resolve issues, and ensure compliance with food safety, licensing and H&S procedures while collaborating with management and kitchen teams.
We're looking for an experienced Hospitality Supervisor to join the opening team at Yarrow, our brand new restaurant in the heart of Tunbridge Wells.
Yarrow is a fresh dining destination, open to both the public and our retirement village residents, serving exceptional food and warm, professional hospitality. This is a fantastic opportunity to help shape the guest experience from day one, leading by example and supporting the team to deliver outstanding service every shift.
Unlike many hospitality venues, Yarrow offers a better work-life balance, with more sociable opening hours while still providing a fast-paced, high-quality restaurant environment.
What you'll be doing- Leading shifts and supporting the day-to-day running of the restaurant.
- Delivering exceptional customer service and ensuring every guest receives a warm welcome.
- Coaching and motivating the front of house team to maintain consistently high standards.
- Supporting with team training, development and performance.
- Assisting with rotas, stock control and ensuring smooth daily operations.
- Handling customer feedback professionally and resolving any issues with confidence.
- Ensuring compliance with food safety, licensing and health & safety procedures.
- Working closely with the management and kitchen teams to deliver an outstanding dining experience.
- Previous experience in a hospitality supervisory or team leader role.
- A passion for exceptional customer service and creating memorable guest experiences.
- A confident leader who enjoys motivating and developing others.
- Strong organisational skills and the ability to remain calm in a busy environment.
- A hands-on approach with excellent communication skills.
- Flexibility to work a rota that includes some evenings and weekends.
- Competitive salary.
- Tronc payments on top of your salary.
- A great work-life balance with more sociable opening hours than many hospitality venues.
- Medicash healthcare plan.
- Pension scheme.
- 25 days annual leave plus bank holidays.
- Birthday leave.
- Reward and recognition schemes.
- Paid volunteering days.
- Ongoing training and development opportunities.
- The opportunity to help launch and grow an exciting new restaurant from the very beginning.
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