Hospitality Room Supervisor / Manager
Term: Match Days - Casual Work
Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH
Salary: Starting from £11.00 Per Hour
Application closing date: 28/07/2019
Successful Room Supervisors will be required to supervise sections of Hospitality Suites and Areas on a Match Day. Room Managers will be required to supervise a Hospitality Suite or Area on a Match Day including the management of the Room Supervisors.
Room Supervisors and Managers need to ensure that the Restaurant/Area operates smoothly and efficiently throughout service, while maintaining a high level of customer experience.
Management of these areas combines strategic planning, strong organisational skills with a high level of initiative. You should be a committed natural leader with strong management skills, the ability to build a rapport with clients and staff alike and set the standards to sustain effort to achieve exceptional customer service.
You also need to be able to develop a diverse team, by leading from the front, to act as a role model for the staff by showing a commercial awareness and a strong desire to succeed.
This is a “Hands On” role and you must have the stamina and ability to work under pressure and make decisions.
Key Person Specifications / Responsibilities
- To supervise the food & Beverage service team within the hospitality areas.
- Customer driven with superb attention to detail.
- Co-ordinate the entire operation of the area ensuring an efficient service of the highest standards.
- Direct, motivate, encourage and inspire your team to deliver the highest results.
- To deliver a concise effective brief to all members of staff in your area.
- Strong communication, interpersonal and team working skills, with the ability to problem solve.
- Look at ways to maximise sales wherever possible and ensure they are recorded accurately.
- Ensure customers are greeted in a friendly and warm manner using the Corporate Greeting.
- Open to feedback and willing to offer suggestions to better the guest experience
- To install a culture of continuous improvement, coaching the team to consistently meet the correct standards, pushing yourself to be better than your last service
- Supervise “On the Job” training, implementing it into your Match Day Team and assist with team training and development of your area.
- Practise good colleague and customer relations, encouraging your staff to work with other departments to ensure overall success.
- Address all staffing and client issues as required.
- Attend mandatory and other training as required including online training
- To adhere to all Health and Safety standards, Company Rules, regulations and policies.
- Delegate necessary tasks to be completed and ensure they are done to the standards set.?
Additional Information:
A requirement of the role is to handle alcohol and where necessary to serve and move alcoholic products around the stadium.
Due to the above all applicants must be 18 or over. Experience of working in a restaurant or a conference and banqueting environment with supervisory experience is essential for these roles.
Proof of eligibility to work within the UK must be provided at first interview.
By applying for this role, you consent to being considered for any role within the Hospitality, Tourism and Events Department.
Applicants must live within easy travelling distance from Anfield.
