Own strategic post-sales relationships with complex, high-value enterprise customers. Drive onboarding, adoption, retention, renewals, expansion, advocacy, executive alignment, and measurable business outcomes. Develop success plans, lead executive business reviews, manage escalations, coordinate cross-functional teams, identify growth opportunities, and provide customer and market insights to internal leadership. Coach Customer Success colleagues, improve processes, and use approved AI tools responsibly to enhance account research, planning, communications, and productivity.

Owns the full enterprise sales cycle, including outbound prospecting, discovery, platform demonstrations, proof-of-concept management, negotiations, forecasting, and contract closure. Develops territory strategies, builds pipeline, manages multiple stakeholders, coordinates presales and professional services resources, and supports customer handoffs. The role requires selling complex SaaS and IT solutions to enterprise organizations, consistently achieving quotas, and traveling as needed.

Leads complex, large-scale Professional Services implementation projects from planning through completion. Manages scope, schedules, milestones, dependencies, resources, budgets, risks, reporting, and stakeholder communications. Serves as the primary customer and internal contact, translates technical requirements into project plans, coordinates cross-functional teams, supports executive reporting, mentors colleagues, and drives process improvements and internal initiatives.