Owns the full enterprise sales cycle, including outbound prospecting, discovery, platform demonstrations, proof-of-concept management, negotiations, forecasting, and contract closure. Develops territory strategies, builds pipeline, manages multiple stakeholders, coordinates presales and professional services resources, and supports customer handoffs. The role requires selling complex SaaS and IT solutions to enterprise organizations, consistently achieving quotas, and traveling as needed.

Leads complex, large-scale Professional Services implementation projects from planning through completion. Manages scope, schedules, milestones, dependencies, resources, budgets, risks, reporting, and stakeholder communications. Serves as the primary customer and internal contact, translates technical requirements into project plans, coordinates cross-functional teams, supports executive reporting, mentors colleagues, and drives process improvements and internal initiatives.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Build relationships, coach customers toward business goals, develop success plans, communicate platform value, and serve as the escalation point. Collaborate with account owners, executives, and cross-functional teams to maximize LogicMonitor value and ensure customer outcomes. Travel 1–2 times per quarter.