Teams at LogicMonitor

Leads complex, large-scale Professional Services implementation projects from planning through completion. Manages scope, schedules, milestones, dependencies, resources, budgets, risks, reporting, and stakeholder communications. Serves as the primary customer and internal contact, translates technical requirements into project plans, coordinates cross-functional teams, supports executive reporting, mentors colleagues, and drives process improvements and internal initiatives.

Lead end-to-end LogicMonitor implementations for new and existing customers. Conduct discovery, design, and deployment sessions; optimize configurations; automate tasks using APIs and scripting; develop custom integrations; and promote customer adoption. Collaborate with Professional Services, Customer Success, Support, Training, Product, Development, and Sales teams. Provide subject-matter expertise, technical feedback, and occasional monitoring engineering support. Travel 10–20%.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Build relationships, coach customers toward business goals, develop success plans, communicate platform value, and serve as the escalation point. Collaborate with account owners, executives, and cross-functional teams to maximize LogicMonitor value and ensure customer outcomes. Travel 1–2 times per quarter.