The growth of today’s subscription-based economy has businesses across all industries doing their best to keep their customers satisfied. Ensuring subscribers continue getting value from products is paramount to a business’s continued success. Organizations hire customer success professionals to keep customers engaged with their offerings and foster lasting relationships.
Customer success teams encompass several positions. CS managers primarily focus on communicating directly with customers to maintain relationships; CS analysts leverage data and analytics to improve how CS teams work with customers; and onboarding specialists facilitate a smooth transition after a sale closes. These teams also include several levels of leadership positions.
When it comes to keeping customers satisfied with product offerings, organizations depend on CS professionals to maintain strong, profitable relationships. Read on to learn more about top companies seeking London-based customer success talent to round out their teams.
Top Companies Hiring Customer Success Roles in London
Block
Benchling
Nasuni
LogicMonitor
Stripe
Airwallex
Vercel
monday.com
SOPHiA GENETICS
Hiya, Inc.
Top Companies Hiring Customer Success Roles in London
Benchling is a biotechnology innovator providing customers in specializations including biopharmaceutical, agritech, cell therapy and RNA therapeutics with a cloud platform to help accelerate their work. Its technology supports research and development for modern life sciences projects, combining data, workflows and teams on one platform with embedded AI capabilities.
Nasuni helps enterprises manage, protect and activate their proprietary file data. The company’s cloud-native solutions serve over 800 enterprise organizations in 70 countries. Its platform features tools for data intelligence, data activation and cyber resilience and governance.
Airwallex provides enterprise financial technology solutions that help businesses move faster, operate globally and unlock growth opportunities. Its platform consists of banking, payments, spend management and AI capabilities that help organizations scale across markets, currencies and borders.
Stripe offers financial infrastructure solutions for businesses, providing tools for accepting payments, growing revenue, business banking and more. The company’s products support revenue functions, money management and embedded finance for enterprises in sectors like AI, gaming, insurance, fintech and retail.
AI workspace platform monday.com combines people, workflows and AI agents into one system, enabling teams to plan, execute and deliver with measurable impact. Its technology serves product, IT, marketing, sales, HR and project management office functions, and it also empowers organizations to build agents that fit their unique needs.
Vercel provides agentic infrastructure that enables humans and agents to build software together. It offers tools that allow coding agents to deploy in their native language, and it supports safely running untrusted or AI-generated code in isolated virtual machines. Vercel also provides automated infrastructure that improves upon itself by learning as it runs.
LogicMonitor is an autonomous observability solution that helps IT teams access real-time visibility across hybrid and cloud environments. It also features AI-powered predictive solutions that help prevent downtime and expedite resolution times. LogicMonitor provides visibility across infrastructure, cloud environments, data centers, apps and services for more than 2,300 organizations.
SOPHiA GENETICS is a healthcare technology company that’s developing AI-powered, cloud-based software for analyzing complex health data within and across healthcare institutions. It turns multimodal data into actionable insights to improve how clinicians diagnose and treat cancer and rare inherited disorders. The company aims to decentralize data-driven medicine, enabling providers to make more informed decisions for each of their patients.
Hiya works to prevent unwanted calls and ensure safe phone conversations. Its SaaS platform serves businesses, carriers and individuals, providing AI-powered voice intelligence and real-time analysis to improve voice protection, productivity and call performance while protecting against spam and fraud calls.
Block is a financial technology company working to improve access to the global economy. It is comprised of Square, Cash App, Afterpay, TIDAL, Bitkey and Proto. Its solutions offerings span business operations, instant payments, pay-over-time plans, global music streaming, cryptocurrency and other areas.
