Jobs at Harvey

Leads Harvey’s EMEA Commercial Legal function across the UK and EU. Responsibilities include managing and expanding the regional legal team, mentoring lawyers and managers, drafting, reviewing, and negotiating commercial AI SaaS contracts, supporting Go-To-Market teams, advising on technology, IP licensing, product, privacy, and competition matters, and collaborating with US-based leadership. The role also involves hiring, team development, and building scalable legal operations in a fast-paced technology company.

Design and scale global onboarding curricula, facilitator playbooks, LMS content, and operational systems. Own EMEA onboarding facilitation, adapt programs for regional needs, collaborate with Recruiting, Legal, L&D, and Enablement, and improve programs using new-hire and facilitator feedback. Support onboarding automation and maintain accurate curriculum documentation while helping the organization expand into new markets.

Advise Harvey on privacy, data protection, AI regulation, and security matters across EMEA. Draft and negotiate data processing agreements, develop global privacy programs, prepare impact assessments and processing records, and advise product and engineering teams on regulatory requirements. Support EU AI Act and UK AI governance compliance, including AI system classification, risk assessments, governance controls, documentation, transparency, accountability, and human oversight.

Provides frontline technical support to enterprise customers across AI output quality, application access, APIs, authentication, and error logs. Resolves issues empathetically, manages competing priorities, escalates complex problems, documents customer feedback, maintains product knowledge, and improves support processes and materials. The role follows a fixed Wednesday-Sunday hybrid schedule.

Lead EMEA mid-market sales managers and own regional net-new and expansion ARR targets. Set sales strategy, territory and coverage models, forecasting, pipeline health, hiring, coaching, and leadership development. Partner with marketing, solutions engineering, legal, and customer success to refine the regional sales motion and customer experience. The role requires scaling a high-performing organization across EMEA while supporting complex software sales to legal and professional-services clients.

Own renewals, expansions, retention, and adoption across a high-volume enterprise account portfolio. Lead scaled customer engagement, QBRs, value reviews, and enablement sessions; monitor customer health and intervene on churn risks. Advise customers on integrating AI solutions into workflows, identify expansion opportunities, collaborate with Sales, Product, and Legal Engineering, and develop scalable customer success playbooks and processes.

Serve as the primary technical escalation point for strategic enterprise customers. Investigate and resolve high-severity issues, coordinate with Support, Customer Success, Engineering, Product, and Security, and provide clear incident communications to senior stakeholders. Maintain account context, document root causes, lead post-incident reviews, and improve escalation playbooks, runbooks, support tooling, and operational processes while strengthening post-sale technical engagement.

Lead and develop a Product Specialist team while managing post-implementation customer relationships and collaborating with various teams to enhance product adoption.

Own value realization for mid-market customers by onboarding, training, driving adoption, and aligning success metrics. Build executive relationships, support renewals and expansions with AEs, and relay product feedback to improve the platform. Occasional customer and company office travel.

Lead end-to-end AI transformation engagements at strategic accounts (law firms, legal departments, financial institutions). Map workflows, target high-value opportunities, coordinate cross-functional delivery, drive adoption through change management, build executive relationships, and hand off sustainable adoption to Customer Success while documenting playbooks and learnings.

Legal Engineer supporting Harvey’s sales strategy by engaging law firm and in-house legal teams, conducting customer discovery, tailoring and delivering AI product demonstrations, and explaining workflow applications across funds, IP, and legal practice areas. The role builds executive credibility, develops legal-focused content, synthesizes customer feedback for product teams, researches customers and competitors, and partners with Account Executives. Occasional travel to customer and company offices may be required.

Serve as a post-sales legal product specialist who builds trust with law firms and in-house teams, leads onboarding and training, drives adoption and expansion, surfaces adoption barriers, translates practice needs into product feedback, monitors usage, and contributes customer-facing enablement content. Collaborate closely with Customer Success and Sales to support renewals and demonstrate impact.

Own and grow a mid-market book of business for Harvey's AI solutions across legal and professional services. Manage full sales lifecycle from prospecting to contracting, onboarding, renewals, and forecasting. Conduct tailored demos, build executive relationships, collaborate cross-functionally to shape solutions, and develop scalable sales playbooks. Travel occasionally to customer and company offices.

Drive growth of AI solutions for legal markets, managing sales cycles, building relationships, and showcasing product value with enterprise clients.

As a Mid Market Account Executive, you will drive growth of AI solutions in legal and professional services, managing client relationships, achieving sales targets, and demonstrating product value effectively to stakeholders.

As an Enterprise Customer Success Manager, you'll integrate AI in legal workflows, guide customers, build relationships, ensure value realization, and work with sales teams for expansions and renewals.

Provide commercial legal support for AI SaaS contracts: draft, review, and negotiate agreements; help establish the EMEA legal function; and handle other legal issues as needed in a fast-growing startup.

Lead and scale Harvey's Legal Engineering teams across EMEA, managing Legal Engineering Managers, building operating systems and processes, partnering cross-functionally with Product, Engineering, Sales and Customer Success, advising law firm and legal department leaders, and driving organizational performance and talent development.

Lead and scale Legal Engineering Product Specialist teams across EMEA, build operating systems and processes, partner cross-functionally (Product, Engineering, Sales, Customer Success, Operations), advise law firm and in-house legal leaders, and drive organisational performance, resource planning, talent development, and operational excellence.

Lead and grow a team of Legal Engineers, ensuring high-quality pre-sales support for law firm and in-house clients, while engaging with stakeholders to enhance workflow with AI solutions.