Jobs at Harvey

Lead and coach a Mid Market sales team to achieve ARR targets through new logo and expansion deals. Own forecasting, pipeline management, recruiting support, and sales playbook development. Work cross-functionally to refine processes, enable consultative selling, and drive adoption of Harvey's AI solutions within mid-sized law firms and in-house legal teams.

Lead and coach a team of SMB Account Executives across EMEA to sell Harvey's AI platform to law firms and legal teams. Own territory planning, pipeline development, forecasting, and revenue execution. Drive a disciplined sales process (MEDDPIC), run operating cadences, engage in strategic deals as a player-coach, and hold the team to performance and forecasting standards.

Lead strategic partner pursuits from planning through execution: identify and evaluate partnerships, negotiate complex agreements, build executive relationships, create business cases and quantitative analyses, and collaborate cross-functionally to integrate partner capabilities and drive GTM outcomes.

The User Operations Specialist provides empathetic frontline support, resolving technical inquiries and collaborating with teams to enhance customer experience while managing multiple priorities.

As an Enterprise Customer Success Manager, you'll integrate AI in legal workflows, guide customers, build relationships, ensure value realization, and work with sales teams for expansions and renewals.

Build and scale EMEA growth marketing: localise global campaigns, improve lead capture/routing/measurement, create regional reporting and repeatable playbooks using data, automation and AI to drive pipeline and revenue.

Own full lifecycle of Harvey's academic partnerships in the UK and international markets: sign and onboard schools, manage faculty and admin relationships, run trainings and ambassador programs, advise on curriculum integration, build market playbooks, and coordinate cross-functional launches across Europe and APAC.

Lead and coach a high-performing user operations/support team to meet SLAs and quality goals. Oversee day-to-day support, drive process improvements, automation, and resource planning. Partner with Product, Engineering, and GTM to triage escalations, analyze metrics to identify gaps, implement SOPs, and hire and develop team members to scale global support.

Lead escalation owner for complex, high-impact technical support cases on AI/ML products. Troubleshoot integrations and APIs, run live customer calls, manage bug lifecycle with Product and Engineering, mentor peers, improve team playbooks, and surface patterns to reduce repeat issues and improve operational efficiency.

Provide commercial legal support for AI SaaS contracts: draft, review, and negotiate agreements; help establish the EMEA legal function; and handle other legal issues as needed in a fast-growing startup.

Lead and coach the EMEA enterprise sales team, driving growth in AI solutions for legal services. Recruit, mentor and develop the team to achieve sales targets while collaborating cross-functionally.

Lead and grow a team of Legal Engineers, ensuring high-quality pre-sales support for law firm and in-house clients, while engaging with stakeholders to enhance workflow with AI solutions.

Lead and develop a Product Specialist team while managing post-implementation customer relationships and collaborating with various teams to enhance product adoption.

In this role, you will ensure customer success by deeply integrating Harvey's AI solutions into clients' workflows, monitor account health, and drive adoption through training and advisory services.

The Enterprise Account Executive will drive AI solution sales in legal and professional services, manage accounts, exceed revenue targets, and collaborate with teams to align solutions with client needs.

Own value realization for mid-market customers by onboarding, training, driving adoption, and aligning success metrics. Build executive relationships, support renewals and expansions with AEs, and relay product feedback to improve the platform. Occasional customer and company office travel.

The GTM Enablement Manager will lead training and support for EMEA reps, localize content, drive regional GTM programs, and enhance global collaboration.

Act as a strategic partner to GTM leadership for EMEA: define and lead GTM initiatives, implement scalable operational processes and cadences, remove customer-journey bottlenecks, and optimize deployment of GTM resources to drive revenue growth.

Drive growth of AI solutions for legal markets, managing sales cycles, building relationships, and showcasing product value with enterprise clients.

As a Mid Market Account Executive, you will drive growth of AI solutions in legal and professional services, managing client relationships, achieving sales targets, and demonstrating product value effectively to stakeholders.