Jobs at Funding Circle

Lead and scale the FlexiPay sales team through performance management, coaching, funnel analytics, conversion optimization, and continuous improvement. Manage daily floor performance, conduct live coaching, develop team strategies, improve workflows with generative AI and sales tools, coordinate cross-functional initiatives, monitor CRM insights, support hiring and onboarding, and ensure adherence to internal controls and policies.

Monitor and optimize credit strategies through loss forecasting, segmentation analysis, portfolio analytics, and ad hoc risk analysis. Translate data into actionable recommendations, collaborate with Engineering and Operations, support lending strategy changes, redesign workflows, and identify AI opportunities to improve operational efficiency.

Lead and develop a data platform engineering team while overseeing delivery of a Snowflake-based platform migration. Own team health, recruitment, performance management, backlog prioritization, roadmap execution, stakeholder alignment, and platform KPIs. Champion self-service internal tooling, reliability, scalability, and developer experience. Mentor engineers and help employees build safe, maintainable AI solutions and automated systems.

Designs and maintains scalable Tableau reports, automates manual processes, documents and supports analytics solutions, trains users, and helps migrate data infrastructure from AWS Athena to Snowflake. The role requires advanced SQL, modern data warehouse, dbt, Tableau, communication, and AI system-building skills, with collaboration across technical and business teams in a fintech environment.

Leads Revenue Operations and AI automation across Sales, Service, and Collections. Owns KPI reporting, dashboards, analytics standards, roadmap prioritization, AI-assisted quality assurance, conversational intelligence, process automation, customer journey improvements, frontline adoption, and team leadership. The role combines hands-on CRM, data, AI, and revenue strategy expertise to improve conversion, productivity, and operational efficiency.

Freelance Copywriter responsible for creating, editing, and refining conversion-focused copy across website, email, direct mail, social, digital, print, audio, and partnership campaigns. The role requires maintaining Funding Circle’s tone of voice, collaborating with brand and design teams, incorporating stakeholder feedback, supporting campaigns and events, and identifying compliance-sensitive wording in a regulated financial services environment.

Provide technical leadership for the Multi-Product Experiences engineering group. Shape system and data architecture, define technical standards, lead solution design, troubleshoot complex issues, mentor Lead Engineers, and influence stakeholders. Drive adoption of Generative AI, continuous improvement, and commercially impactful engineering practices while remaining hands-on with mission-critical products and services.

Lead Funding Circle’s Salesforce Platform engineering team, owning platform management, roadmap prioritization, target architecture, and delivery of business and technology objectives. Build and develop an inclusive, high-performing team; improve engineering maturity, productivity, and processes; adopt AI across development lifecycles; partner with stakeholders; mentor engineers; and represent the company at industry events.

Lead data modelling strategy and standards, design and implement data models (star schemas), build scalable transformations using SQL, dbt, Python/PySpark, mentor engineers, co-own backlog, and translate business needs into technical solutions including custom AI and automation.

Lead the technical direction, architecture, quality, security, governance, and operational excellence of Funding Circle’s data platform. Own Snowflake infrastructure, ingestion, orchestration, CI/CD, observability, cost controls, and the Athena-to-Snowflake migration. Mentor engineers, establish reusable standards, support data teams, manage vendors, document technical decisions, and guide safe AI-assisted engineering practices.

Provide commercial legal support as an in-house counsel, drafting and negotiating technology, partnership, marketing, and brand agreements. Advise product teams on legal, privacy, and regulatory requirements, including terms, customer journeys, and privacy impact assessments. Identify business risks, improve legal operations through technology and automation, and train junior team members. Collaborate with Compliance, Product, Technology, Sales, Brand, and Marketing teams in a fast-paced fintech environment.

Manage and investigate customer complaints across financial products, ensuring fair, compliant resolutions within FCA regulatory timelines. Draft empathetic final response letters for complex and escalated cases, provide agent feedback, communicate complex financial information, and maintain accurate case records and root-cause data in Salesforce. The role also involves using approved generative AI tools safely to improve productivity.

Manage a portfolio of vulnerable customers through collections and debt recovery. Responsibilities include arranging affordable payment plans, explaining balances clearly, signposting customers to support services, communicating by phone and email, and handling sensitive conversations involving mental health or suicidal ideation. The role requires balancing commercial needs with customer wellbeing, maintaining compliance and quality under pressure, and safely using approved generative AI tools to improve productivity.

Manage inbound small-business loan applications through the sales process, building customer relationships by phone and email, explaining Funding Circle’s lending proposition, converting leads into accepted loans, managing a high-volume pipeline, meeting monthly targets, resolving issues, and identifying upsell and cross-sell opportunities.

Manage and enhance the enterprise risk management framework across the business. Responsibilities include advising on enterprise and operational risks, partnering with senior stakeholders, overseeing KRIs, RCSAs, risk events, governance tools, committee management, executive and Board reporting, risk-action tracking, and coaching risk team members.

Lead Funding Circle’s data engineering and platform architecture across Snowflake and AWS. Own the future-state data platform strategy, migration roadmap, and scalable warehouse, lakehouse, streaming, and analytics solutions. Define data product standards, governance, quality, lineage, observability, and architecture decisions. Partner with Product, Engineering, Data Science, and Governance teams while mentoring engineers and enabling AI-focused data solutions.

Lead a software engineering team responsible for collections, recoveries, litigation, and investor management systems. Own complex cross-team delivery, technical strategy, architecture, engineering performance, and secure scalable solutions. Mentor engineers, resolve cross-team misalignment, communicate with technical and non-technical stakeholders, and promote effective use of AI tooling. The role requires strong programming experience in Ruby, Clojure, Python, or another major language, plus recognized technical authority.

Leads the evolution of design at Funding Circle, partnering with Product and Engineering leadership to shape strategy, simplify regulated lending experiences, establish design excellence, and build a high-performing design team. The role combines hands-on design leadership, coaching, hiring, design operations, commercial accountability, workflow redesign, and the application of AI to improve operational efficiency and solve complex business challenges.

Own the vision and strategy for Funding Circle’s multi-product customer experience. Lead Product Managers, develop cross-product customer journeys and capabilities, and partner with Engineering, Design, and business leadership to deliver customer and business outcomes. The role requires extensive product management experience, team leadership, strong collaboration skills, and AI-native product development experience. Fintech, lending, customer experience transformation, and consumer and SME exposure are advantageous.

Lead the operating model for Product, Engineering, and Design, establishing leadership rituals, product reviews, calibration sessions, release gates, and continuous improvement practices. Embed AI-driven tools and automated workflows into the product development lifecycle, coordinate regulatory and compliance checks, and hold senior leaders accountable for improving how teams build and ship products.