Jobs at boxxe

Oversee IT service queues to prioritise, allocate and resolve incidents and requests per ITIL practices. Manage backlogs, escalations, queue governance, reporting and continual service improvement to meet SLAs and improve ticket quality.

Own and oversee Microsoft agreements, renewals and order submissions, ensuring compliance and accuracy. Provide senior-level operational support, resolve complex licensing queries, maintain records, run quality checks, liaise with finance, deliver training, update documentation, and identify process improvements to support multi-million-pound Microsoft licensing agreements.

Lead end-to-end sales for public sector clients: qualify and nurture inbound leads, grow existing accounts, promote hardware and software solutions, build stakeholder relationships, and advise on digital transformation while collaborating with internal teams and suppliers.

Lead presales cloud architecture for hybrid infrastructure: design solutions, produce bid responses, cost models and BOMs, run workshops, present to customers, advise on Azure governance, DevOps, containers/AKS, AI/data and support the Cloud & Infrastructure practice.

Senior technical leader for the Cloud & Infrastructure practice who shapes solution strategy, guides technology choices, supports Professional and Managed Services, builds service offerings, mentors teams, standardises operating procedures and documentation, and oversees demo/training lab environments and vendor/customer relationships.

Support Legal Counsel by drafting, reviewing, negotiating, and managing commercial contracts and templates; maintain contract repository and governance; assist public sector tenders; provide practical legal guidance to stakeholders; manage contract lifecycle and external counsel, and drive process improvements.

Deploy, configure and support enterprise Windows Server infrastructure across VMware and physical environments. Implement clustering, MPIO/SAN, identity solutions (PingFederate, UserLock), onboard applications, troubleshoot complex incidents, maintain SOPs/runbooks, support patching and vulnerability remediation, participate in on-call duties, and ensure security and high availability.