Jobs at boxxe

Oversee IT service queues to prioritise, allocate and resolve incidents and requests per ITIL practices. Manage backlogs, escalations, queue governance, reporting and continual service improvement to meet SLAs and improve ticket quality.

The Hybrid Infrastructure Business Manager will develop and manage relationships with partners, create business plans, and ensure partner profitability while promoting hybrid cloud technologies.

Lead end-to-end sales for public sector clients: qualify and nurture inbound leads, grow existing accounts, promote hardware and software solutions, build stakeholder relationships, and advise on digital transformation while collaborating with internal teams and suppliers.

Lead presales for hybrid infrastructure opportunities: produce technical designs, bid responses, cost models and proposals; run customer workshops, present solutions, and support Sales and Practice governance.

Lead presales cloud architecture for hybrid infrastructure: design solutions, produce bid responses, cost models and BOMs, run workshops, present to customers, advise on Azure governance, DevOps, containers/AKS, AI/data and support the Cloud & Infrastructure practice.

Senior technical leader for the Cloud & Infrastructure practice who shapes solution strategy, guides technology choices, supports Professional and Managed Services, builds service offerings, mentors teams, standardises operating procedures and documentation, and oversees demo/training lab environments and vendor/customer relationships.

As a Configuration Engineer, you will configure, build, and stage IT devices while ensuring quality and compliance standards are met for customer requirements.

Deploy, configure and support enterprise Windows Server infrastructure across VMware and physical environments. Implement clustering, MPIO/SAN, identity solutions (PingFederate, UserLock), onboard applications, troubleshoot complex incidents, maintain SOPs/runbooks, support patching and vulnerability remediation, participate in on-call duties, and ensure security and high availability.