Jobs at American Express Global Business Travel

Develops and deploys end-to-end machine learning and AI systems, from raw data processing through production models and measurable business outcomes. Responsibilities include applying machine learning, deep learning, generative AI, statistical modeling, and data science methods; analyzing large structured and unstructured datasets; building compound AI systems; and communicating findings to partners and leadership. The role collaborates with global teams and requires hands-on Python, ML frameworks, MLOps, SQL, and PySpark experience.

Analyzes supplier deal performance, revenue risks, forecasts, and commercial opportunities. Supports supplier negotiations, models deal structures, develops strategic reporting, and creates optimization plans across global markets. Translates complex data into actionable recommendations for Pricing, Sales, Client Management, and leadership teams while collaborating with supplier relationship owners and stakeholders.

Leads and supports air travel consulting engagements for corporate clients, managing project workstreams, analyzing airline pricing and inventory data, developing recommendations, creating client deliverables, and presenting findings. Builds client relationships and contributes to air program strategy, sourcing, optimization, and cost management. The role may require up to 20% client travel and strong airline industry expertise.

Develops persuasive proposal narratives, bid responses, executive summaries, case studies, and presentation materials. Translates client requirements and business challenges into compelling messaging, researches industries and competitors, maintains proposal content libraries, reviews RFPs, and proofreads submissions. Collaborates with creative, sales, account management, production, and proposal teams to ensure consistent brand voice and high-quality deliverables. Also supports award submissions, proposal reviews, quality assurance, and documentation management.

Lead operational planning cycles, capacity and resource planning, roadmap development, governance cadences, and a portfolio of cross-functional projects. Establish project management standards, track budgets, timelines, risks, and benefits, and produce executive reporting. Manage operational performance metrics and communicate plans, progress, and outcomes to stakeholders and senior leadership.

Leads commercial strategy and planning initiatives supporting growth priorities across sales, marketing, customer success, finance, and product. Partners with senior leadership on corporate strategy, develops executive presentations and recommendations, and leads cross-functional transformation projects. Uses customer insights, analytics, governance frameworks, operating models, and performance dashboards to improve commercial effectiveness and align people, processes, and technology.

Manage PMO disciplines for a commercial initiative portfolio, including planning, progress reporting, prioritization, stakeholder coordination, Product and Technology alignment, deployment, change management, and issue resolution. The role also supports governance, steering committee reporting, and portfolio delivery across the commercial organization.

Supports the Travel Manager and account team in managing a global travel program. Responsibilities include client communication, policy exception and crisis management, reporting, online booking tool support, trend analysis, deliverable tracking, and issue resolution. The role participates in client business reviews, coordinates with internal support teams, and ensures timely, high-quality program execution.

Operate and govern enterprise SaaS productivity and collaboration platforms, including administration, access provisioning, licensing, escalated support, security governance, vendor risk, and audit readiness. Manage platform health, renewals, usage optimization, and user lifecycle processes. Partner with business owners, Procurement, Legal, and Information Security while improving automation, adoption, documentation, and support practices.

Prospects new business, manages client portfolios, qualifies meeting requests, sources venues, negotiates hotel and venue contracts, secures savings, and maintains project and finance systems. Builds client relationships, expands accounts through presentations and referrals, coordinates supplier confirmations and cancellations, and ensures accurate contracts. Requires proactive hotel, destination, venue sourcing, negotiation, and sales experience, with knowledge of UK and global destinations.

Lead leadership development and colleague engagement strategy across a global organization. Responsibilities include identifying capability gaps, supporting talent programs, designing and governing engagement surveys, analyzing results, presenting proposals to senior stakeholders, connecting engagement data to leadership performance, and facilitating development initiatives in partnership with HR, technology teams, and external providers.

Manage end-to-end recruitment for complex and high-impact roles across EMEA. Partner with hiring managers, source and assess candidates, conduct structured interviews, advise on market compensation, manage candidate communication, negotiate offers, and track recruitment metrics. The role also supports employer branding, inclusive hiring, process improvement, and high-volume requisition management.

Identify, qualify, and nurture leads; educate prospects about services; manage CRM records and sales pipelines; generate opportunities; collaborate with sales and marketing; resolve customer issues; monitor trends; and prepare sales reports. The role requires strong communication, organization, problem-solving, customer service, and independent working skills, with sales or customer service experience and familiarity with CRM and lead-generation tools.

Leads partner operations and strategic co-sell execution by designing PartnerTap workflows, mapping Salesforce accounts to partner systems, developing co-sell playbooks, and managing partner data integrity. Oversees data privacy, systems integration, pipeline reporting, revenue attribution, and program ROI dashboards. Partners cross-functionally with Sales, Marketing, Legal, Procurement, Finance, Sales Operations, and IT to improve deal velocity and revenue outcomes.

Owns a portfolio of SME and mid-market accounts across EMEA, using phone-first outbound prospecting, personalized email, and social outreach to generate qualified meetings. Manages follow-ups, nurtures, and pipeline activity while partnering with Account Executives on territory planning, prioritization, and warm handoffs. The role requires confident communication, objection handling, independent prioritization, coachability, and consistent daily calling.

Leads Amex GBT’s EMEA mid-market sales development team through hands-on coaching, phone-first outbound selling, culture building, playbook improvement, talent acquisition, and cross-functional collaboration. The manager drives qualified pipeline, improves rep performance and conversion rates, reduces ramp time and attrition, uses data to guide coaching, and develops a high-performing team that consistently meets or exceeds targets.

Drive acquisition of multinational clients across the UK and potentially Europe. Build strategic prospect pipelines, lead the full sales cycle, develop senior client relationships, shape bids, negotiate deals, and close large accounts. The role requires consultative B2B sales, global account expertise, strategic planning, proposal development, and relationship management within the travel industry. Travel of up to 40% is required.