Jobs at American Express Global Business Travel

Leads commercial strategy and planning initiatives supporting growth priorities across sales, marketing, customer success, finance, and product. Partners with senior leadership on corporate strategy, develops executive presentations and recommendations, and leads cross-functional transformation projects. Uses customer insights, analytics, governance frameworks, operating models, and performance dashboards to improve commercial effectiveness and align people, processes, and technology.

Supports corporate and commercial strategy initiatives through research, analysis, structured recommendations, leadership presentations, customer insight gathering, and cross-functional project coordination. Partners with Marketing, Sales, Customer Success, Finance, Product, and operational teams to provide commercial insight, improve operating models, and identify opportunities involving people, processes, technology, AI, and automation.

Manage PMO disciplines for a commercial initiative portfolio, including planning, progress reporting, prioritization, stakeholder coordination, Product and Technology alignment, deployment, change management, and issue resolution. The role also supports governance, steering committee reporting, and portfolio delivery across the commercial organization.

The Business Travel Consultant advises corporate clients on travel options, books domestic and international travel, and ensures compliance with travel policies while providing excellent customer service.

Leads cross-functional commercial growth initiatives for hotel programs, translating opportunities and market insights into measurable revenue outcomes. Establishes program governance, success metrics, steering committees, project controls, and risk mitigation plans. Partners with product, commercial, and project teams across global locations, aligning stakeholders, managing priorities, and advocating for both product and commercial objectives.

Lead the development and implementation of enterprise data governance frameworks, including ownership and stewardship models, data cataloging, definitions, quality, lineage, lifecycle management, data contracts, and metrics governance. Partner with Privacy, Information Security, Product, Engineering, and analytics teams to improve data trust, audit readiness, self-service discovery, and AI data readiness. Establish governance standards, monitor maturity and quality, and deliver organization-wide training.

Drive acquisition of multinational clients across the UK and potentially Europe. Build strategic prospect pipelines, lead the full sales cycle, develop senior client relationships, shape bids, negotiate deals, and close large accounts. The role requires consultative B2B sales, global account expertise, strategic planning, proposal development, and relationship management within the travel industry. Travel of up to 40% is required.

Plans and manages pharmaceutical congress programs from contract handoff through final billing. Coordinates clients, hotels, suppliers, DMCs, air travel, registration, creative materials, site inspections, budgets, contracts, timelines, forecasting, and invoicing. Leads status meetings, maintains program records, communicates with stakeholders, manages supplier negotiations, and ensures client objectives and program requirements are delivered accurately and on time.

Prospect for new business, conduct discovery with decision-makers, present Amex GBT’s business travel software and services, negotiate contracts, close customers, and support onboarding. The role requires achieving sales targets, maintaining prospect records, collaborating with internal teams, and building senior-level client relationships. Candidates need at least two years of consultative tech or SaaS sales experience, proven quota achievement, strong prospecting skills, analytical ability, and willingness to travel 25–50% while working remotely.

Manage end-to-end meeting and venue sourcing for clients, including needs assessment, supplier negotiations, RFPs, room blocks, logistics, billing oversight, savings negotiations, and program evaluation. Build relationships with clients, suppliers, and internal teams while driving continuous improvement and supporting team onboarding.

Leads pharmaceutical congress programs from contract turnover through final billing. Responsibilities include client liaison, supplier and contract management, timelines, itineraries, VIP logistics, registration and web coordination, status meetings, billing review, program debriefs, and continuous improvement. The role manages complex international events, develops client relationships, and travels globally up to 25%.