Jobs at American Express Global Business Travel

Analyzes supplier deal performance, revenue risks, forecasts, and commercial opportunities. Supports supplier negotiations, models deal structures, develops strategic reporting, and creates optimization plans across global markets. Translates complex data into actionable recommendations for Pricing, Sales, Client Management, and leadership teams while collaborating with supplier relationship owners and stakeholders.

Develops and deploys end-to-end machine learning and AI systems, from raw data processing through production models and measurable business outcomes. Responsibilities include applying machine learning, deep learning, generative AI, statistical modeling, and data science methods; analyzing large structured and unstructured datasets; building compound AI systems; and communicating findings to partners and leadership. The role collaborates with global teams and requires hands-on Python, ML frameworks, MLOps, SQL, and PySpark experience.

Leads and supports air travel consulting engagements for corporate clients, managing project workstreams, analyzing airline pricing and inventory data, developing recommendations, creating client deliverables, and presenting findings. Builds client relationships and contributes to air program strategy, sourcing, optimization, and cost management. The role may require up to 20% client travel and strong airline industry expertise.

Develops persuasive proposal narratives, bid responses, executive summaries, case studies, and presentation materials. Translates client requirements and business challenges into compelling messaging, researches industries and competitors, maintains proposal content libraries, reviews RFPs, and proofreads submissions. Collaborates with creative, sales, account management, production, and proposal teams to ensure consistent brand voice and high-quality deliverables. Also supports award submissions, proposal reviews, quality assurance, and documentation management.

Prospects new business, manages client portfolios, qualifies meeting requests, sources venues, negotiates hotel and venue contracts, secures savings, and maintains project and finance systems. Builds client relationships, expands accounts through presentations and referrals, coordinates supplier confirmations and cancellations, and ensures accurate contracts. Requires proactive hotel, destination, venue sourcing, negotiation, and sales experience, with knowledge of UK and global destinations.

Own the product roadmap, customer research, requirements, backlog, product metrics, launch plans, and go-to-market strategy. Collaborate with design, engineering, marketing, account management, security, vendors, and international stakeholders to deliver and improve global travel technology products. Maintain product documentation and market expertise while driving customer adoption, innovation, and business value.

Lead the development and implementation of enterprise data governance frameworks, including ownership and stewardship models, data cataloging, definitions, quality, lineage, lifecycle management, data contracts, and metrics governance. Partner with Privacy, Information Security, Product, Engineering, and analytics teams to improve data trust, audit readiness, self-service discovery, and AI data readiness. Establish governance standards, monitor maturity and quality, and deliver organization-wide training.

Manually reshop high-value air tickets to identify savings, rebook and reissue tickets, process exchanges and refunds, and reclaim mark-ups on exchanged net fares. The role requires strong Sabre skills, familiarity with Amadeus and Galileo, practical fare-rule and ticketing knowledge, attention to detail, and basic Excel proficiency.

Lead client-facing implementation projects from kickoff through launch, managing timelines, stakeholders, risks, handoffs, change management, and client decisions. Configure client travel platforms, interpret exception reports, correct basic Excel data issues, coordinate technical integrations, and maintain project records. The role requires strong project management, communication, negotiation, stakeholder management, SaaS platform experience, commercial judgment, and proficiency with project tracking, CRM, and office tools.

Serves as the primary client contact for business travel program support. Manages client data setup, reporting, scorecards, dashboards, financial settlement support, policy exceptions, audits, and issue resolution. Coordinates action plans, special projects, service delivery, market implementations, and technology-related requests across internal teams and client stakeholders. Analyzes raw data and develops reporting solutions using advanced Excel, Power BI, VBA, and related tools while supporting client managers and global service delivery teams.

Lead transfer pricing documentation, compliance, audit management, and policy implementation within Amex GBT’s global tax function. The role supports international transfer pricing regulations, prepares Master and Local Files, collaborates with finance, legal, and corporate stakeholders, and identifies process improvements. Candidates should bring practical transfer pricing experience, strong analytical and communication skills, commercial awareness, and the ability to work autonomously in a fast-paced environment.

Leads multinational client management across EMEA, serving as the senior client advisor and advocate. Owns client P&L, profitability, pricing, premium revenue growth, executive relationships, strategic initiatives, and platform innovation. Develops insight-led account strategies, influences C-suite stakeholders, monitors business travel market trends, coaches client management teams, and drives change, operational efficiency, retention, and expansion in a matrixed organization.

Provides senior application security architecture leadership with emphasis on API, AI, and agentic systems. Guides secure architecture decisions, threat modeling, secure design reviews, governance, authentication, authorization, cryptography, and cloud-native security. Partners hands-on with engineering teams, assesses existing implementations using security tooling and gateways, establishes policies and standards, mentors developers, and reports security metrics to leadership.

Leads cross-functional commercial growth initiatives for hotel programs, translating opportunities and market insights into measurable revenue outcomes. Establishes program governance, success metrics, steering committees, project controls, and risk mitigation plans. Partners with product, commercial, and project teams across global locations, aligning stakeholders, managing priorities, and advocating for both product and commercial objectives.

Identify, qualify, and nurture leads; educate prospects about services; manage CRM records and sales pipelines; generate opportunities; collaborate with sales and marketing; resolve customer issues; monitor trends; and prepare sales reports. The role requires strong communication, organization, problem-solving, customer service, and independent working skills, with sales or customer service experience and familiarity with CRM and lead-generation tools.

Owns a portfolio of SME and mid-market accounts across EMEA, using phone-first outbound prospecting, personalized email, and social outreach to generate qualified meetings. Manages follow-ups, nurtures, and pipeline activity while partnering with Account Executives on territory planning, prioritization, and warm handoffs. The role requires confident communication, objection handling, independent prioritization, coachability, and consistent daily calling.

Leads Amex GBT’s EMEA mid-market sales development team through hands-on coaching, phone-first outbound selling, culture building, playbook improvement, talent acquisition, and cross-functional collaboration. The manager drives qualified pipeline, improves rep performance and conversion rates, reduces ramp time and attrition, uses data to guide coaching, and develops a high-performing team that consistently meets or exceeds targets.

Drive acquisition of multinational clients across the UK and potentially Europe. Build strategic prospect pipelines, lead the full sales cycle, develop senior client relationships, shape bids, negotiate deals, and close large accounts. The role requires consultative B2B sales, global account expertise, strategic planning, proposal development, and relationship management within the travel industry. Travel of up to 40% is required.