Implementation Executive

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

At its core, this is a client-facing project management role with a strong focus on change management, supplemented by real sales instincts: creating genuine urgency around a stalled decision, using scarcity to move a client to commit, and negotiating a client off a request that isn’t in their own best interest, without damaging the relationship. You should know how to hold a firm, expert point of view with senior stakeholders while still making the client feel heard, understood, and valued.

What You'll Do:

• Lead the project plan from kick-off to launch, setting and defending the target timeline

• Facilitate internal and external kick-off calls, weekly status meetings, and workshops, keeping every stakeholder — client and internal — accountable to their commitments

• Proactively identify risk and blockers, escalate early, and drive resolution rather than waiting for problems to surface on their own

• Manage the handover from Sales to Implementation, and later from Implementation to Account Management, ensuring nothing is dropped between teams
• Guide clients through decisions about their travel policy, approval workflows, and program structure — bringing recommendations and best practice, not just options
• Bring data and best practice to the table when advising clients on decisions that affect their launch experience, and hold a clear point of view
• Configure client sites using pre-built templates and settings menus (policy, approval, traveler groups, reporting fields, etc.)

• Run and interpret standard error/exception reports, and make basic corrections in Excel (date formatting, special characters, missing or malformed fields)

• Coordinate any technical integration work (SSO, HR feeds, negotiated rates) by raising and tracking requests with technical teams

• Maintain accurate project and client records in the relevant systems (Salesforce, Smartsheet, etc.)
  

What We’re Looking For:

• Project management – proven ability to run structured, multi-stakeholder projects to a deadline, ideally in an implementation, onboarding, or customer success context

• Change management / stakeholder management – confidence leading conversations with senior or strong-willed stakeholders, balancing customer-centricity with the ability to hold a firm, expert point of view

• Commercial instinct / negotiation – comfortable creating urgency around a deadline, using scarcity to drive a decision, and negotiating a client off an unreasonable ask without damaging the relationship

• Communication – excellent facilitation, written documentation, status reporting, and presentation skills across audiences from end users to executive sponsors

• Judgment under ambiguity – able to diagnose the real cause of a blocker, decide when to hold firm versus flex, and know when to escalate rather than absorb the risk personally

• Platform experience – hands-on experience working within a SaaS or B2B platform environment (e.g. configuring settings, managing user permissions, running reports); direct experience with an online travel platform is a plus

• Data comfort – confident working in Excel with exported data, able to spot and correct basic formatting and data quality issues

• Tools – proficiency in MS Office and project tracking tools (e.g. Smartsheet, MS Project); CRM experience (e.g. Salesforce) a plus
  

#AmexGBTJobs

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!