Top Customer Success & Experience Jobs in London

Serve as the primary technical owner for Strategic Accounts: lead incident response, define escalation and account-health models, maintain account technical blueprints, drive adoption through technical enablement, and coordinate cross-team resolution for high-stakes issues.

Own enterprise and strategic premium issues end-to-end, diagnose and resolve complex platform problems, translate technical details for legal teams, produce reusable troubleshooting artifacts, and drive product improvements while maintaining enterprise-grade handoffs across a global team.

Serve as the senior technical owner for strategic accounts: manage escalations and incident response, maintain account technical blueprints (data, integrations, security), drive adoption through enablement, define escalation and account-health frameworks, coordinate cross-team resolution paths, and partner with engagement managers on business outcomes.

Lead post-sale experience for a portfolio of marquee global accounts: design tailored adoption playbooks, run multi-year change-management programs, build C‑suite relationships, drive adoption/ROI, coordinate cross-functional teams, support renewals and expansions, and develop a small engagement team.

Lead Legora's paid advisory and champion/adoption offering: build and run champion networks, design scalable education and enablement, create content and communities, use usage data to drive adoption, and translate learnings into repeatable product and delivery assets.

As an Engagement Manager, you will foster client relationships, drive product adoption, and enhance customer satisfaction while managing onboarding and account growth initiatives at Legora.

The Engagement Associate will support Strategic Accounts by monitoring client health, managing communications, and developing presentations while ensuring consistent high service for law firm clients.