Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionAs Workplace Coordinator for London out of our hub office in London your key responsibilities will include:
Reception and Visitor Management: Screen and welcome office visitors and manage guest arrivals with authentic pleasantness and following security protocols. Be the best and friendliest version of yourself. Maintain the professionalism of reception area. Ensure that the sights, sounds and scents of reception and client experience floor represent who we are. Offer guests welcoming gestures such as hanging their coats, serving them a beverage, and connecting them with their host.
Calendar Management: Assist with booking main conference rooms. Assist with resolving conference room scheduling conflicts, coordinate logistics for meetings as needed (e.g. scheduling conference rooms, coordinating food and drink etc.), in Paris and at our other serviced offices in Southern Europe.
Daily Office Operations Tasks (Under Supervision of Regional Office Manager)
Repair and Maintenance requests, daily set up and execution of elements crucial to day-to-day operation
Environment Monitor: Conduct various environment and hospitality walkthroughs throughout the day to ensure no issue goes unattended, including an end of day walkthrough.
Organizer: Ensure the Sprinklr office, conference rooms, kitchens and storage areas are kept clean, tidy, and in an orderly fashion.
Liaison: Act as point-of-contact between our numerous office, food, and facility vendors, building managers and janitorial staff.
Shipping and Mail Management: Distribute incoming and coordinate outgoing mail and packages, including use of courier services, and purchase of additional postage. Receive and redirect mail and deliveries.
Ensure stationery, pantry and janitorial supplies are stocked at necessary volume and inventory is managed optimally.
Internal Communications- Amplify messages to the offices as indicated by team leadership or business needs.
Safety and Security:
Guard access into office floors.
Assist in coordinating and communicating fire drills, safety trainings, and other emergency protocols.
Grant and manage access through access control platform, building security management, and other tools and resources. Ensure full and immediate removal of access from exiting employees and contractors.
Regularly review access reports and ensure compliance with periodic security audit requirements.
Community Builder: Help maintain and elevate the culture and environment of the office. Plan, implement and coordinate internal events and social activities in respective offices of the region; assist with other department events as needed.
Reporting: Ensure all monthly reports are completed and submitted in a timely manner. This includes but not limited to: expense reports, occupancy reports, budget trackers, and inventory trackers.
Remote Employee Liaison: Help Remote employees feel connected to the offices when they are visiting or need anything from the office.
Fluency in English essential
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
