Trainee Client Manager - Darwin

Company:Mercer

Description:

We are seeking a talented Trainee Client Manager to join our Digital team at Mercer Marsh Benefits. This hybrid role (2-3 days per week in the office) will be based in Bristol OR London.

At MMB Digital, we are at the forefront of transforming the employee benefits experience through innovative digital solutions. Our team is dedicated to leveraging technology and deep market expertise to deliver exceptional service and value to our clients. As part of a high-growth, dynamic environment, you will have the opportunity to contribute to shaping the future of benefits platforms and client engagement.

We will count on you to:

• Develop and maintain relationships with key client stakeholders, providing consultative support throughout the client journey.
• Define and execute a rolling 12-month strategic client plan to protect and grow revenue, including identifying upsell opportunities.
• Lead operational activities such as quarterly business reviews, client planning, milestone tracking, and coordination with delivery teams to ensure excellent service delivery.
• Manage client retention and satisfaction targets, ensuring all client-related systems and toolkits are accurately maintained and communicated. 
   

What you need to have:

• Passion for client management and building relationships, with a client-centric approach.
• Effective organisational and time management skills, able to manage multiple clients and priorities under pressure.
• Excellent verbal and written communication skills, with the ability to set clear agendas and manage expectations.
• A proactive, commercial mindset with business and financial acumen.
• Team player attitude, embracing diversity and inclusion, and a willingness to be challenged and coached.
   

What makes you stand out:

• Experience managing complex client portfolios and strong client relationship skills.
• Technical knowledge and experience with flexible benefits platforms, especially in the UK benefits market.
• A ‘Just Do It’ mindset with a drive for continuous improvement and career growth.
• Effective communication skills, suitable for junior candidates including graduates with no prior industry experience.
   

Join us to develop your career in a supportive, inclusive environment where your contributions make a real impact. Enjoy professional development opportunities, engaging work, and a vibrant team culture.
 

Why join our team:

• We support your growth through professional development opportunities, engaging work, and supportive leadership.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make a meaningful impact for clients, colleagues, and communities.
• Our scale provides a wide range of career opportunities, alongside benefits and rewards designed to enhance your well-being.

#hybrid

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.