The Trainee Administrator handles data processing, client communication, appointment systems, and supports clinical staff while maintaining administrative efficiency.
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Using specialist tools to extract the data needed
- Responding to data-related queries and keeping track of these
- Analysing data to identify trends
- Setting up processes and systems to make working with data more efficient
- Researching new ways to make use of data
- Producing reports and charts communicating trends within data to non-specialists
- Presenting information generated from data to clients and managers.
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Action all incoming faxes
- Signpost patients to the correct service
- Process incoming and outgoing mail
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
- Process calling letters are requested
- Process all DNA letters in accordance with current policy
- Action GP2GP tasks
- Read code data on EMIS Web
- Photocopy documentation as required
- File and store records as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient’s healthcare records as necessary
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Manage all queries (including administrative queries) as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area always
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Requirements
Desired but not essential:
- Working with the general public
- Administrative duties
- Excellent communication and interpersonal skills
- Strong IT skills (Microsoft Office)
- Clear, polite telephone manner
- Time management
- Flexible and cooperative
- Integrity and loyalty
Similar Jobs
Financial Services
Support the Transfer Agency team by preparing daily/weekly controls, maintaining the investor register, validating and reconciling transactions and cash flows, producing investor reporting, managing queries, preparing audit packs, ensuring procedural compliance, escalating issues, and collaborating with internal teams across Luxembourg, US and UK.
Fintech • Software • Financial Services
Support the Restructuring team with insolvency case administration: issue statutory documents, communicate with creditors and authorities, prepare reports, manage compliance and deadlines, attend site visits, and build relationships with accountants, banks and lawyers. Full training provided with progression to client-facing responsibilities and professional qualifications support.
Top Skills:
ExcelMicrosoft OutlookMicrosoft Word
Fintech • Software • Financial Services
As a Trainee Restructuring Administrator, you will assist in administration tasks, support restructuring assignments, and manage compliance documentation while pursuing a Level 4 Accounting qualification.
Top Skills:
Case Management SystemMS Office
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
