Skilled Technical Support Engineer specializing in Point of Sale (POS) systems, providing support to external and internal customers, conducting technical investigations, managing merchant accounts, installing POS terminals, and offering technical assistance and information. Requires a Bachelor's degree in Computer Science or related field and experience in technical or customer support roles. Must have strong problem-solving skills, communication abilities, and willingness to work non-standard hours.
This role is about:
We are looking for a skilled Technical Support Engineer specializing in Point of Sale (POS) systems to join our team. In this role, you will be responsible for installing POS terminals for our clients. The ideal candidate should possess strong technical installation and troubleshooting skills, excellent communication abilities, and be willing to drive long distances as needed.
You will:
- Assist external and internal customers with daily tasks related to the POS project.
- Conduct thorough technical investigations to resolve client issues efficiently.
- Create and manage merchant accounts to ensure seamless operations.
- Install POS terminals on-site, ensuring proper setup and functionality.
- Provide detailed transaction status checks to customers.
- Be available for on-call support out of business hours, including evenings and weekends.
- Escalate unresolved issues to the appropriate IT teams and service providers.
- Test merchant cases and payment methods to ensure system integrity.
- Offer general technical information and support to customers experiencing issues.
- Investigate and determine reasons for transaction declines, providing detailed feedback to customers.
What we need:
- General Knowledge in related field.
- Proficiency in Greek and English languages.
- Valid driving license is required.
- Excellent written and verbal communication skills.
- Ability to clearly document issues and reproduce steps.
- Above-average computer knowledge and technical skills.
- Skilled in multitasking and managing multiple tasks at once.
- Strong problem-solving, analytical, and troubleshooting skills.
- Ability to use multiple systems/applications simultaneously
- Familiarity with POS terminal installation and maintenance (a plus).
The perks of being a payabl.er:
- 🚗 Drive in Style: After your probation, a sleek company car is all yours.
- Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund
- 🌱 Grow Without Limits: Our environment is all about nurturing your talents and fueling your ambition with endless opportunities for professional development.
- Speak Like a Local: Greek language classes, offered twice a week for all team members.
- 💳 Shop and Save: Get exclusive access to a discount card at various local businesses.
- 🌍Thrive in a multicultural workplace that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
- Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
- 🏝 Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter.
- 📚 Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth.
- 🍔 Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.
🚀 Hiring Process
1️⃣ First Interview: 30-minute introductory chat led by the Talent Acquisition Partner.
2️⃣ Second Interview: 1-hour deep-dive with the Head of Technical Operations & the POS Technical Support Lead to explore your experience and skills.
3️⃣ Final Interview: 30-minute session with the Head of Talent Acquisition for final alignment.
payabl. London, England Office
LABS House, 15 – 19 Bloomsbury Wa, London, United Kingdom, EC1A 2TH
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