Provide Level 1 technical support for Windows and Mac systems, mobile devices, office hardware, peripherals, and basic network connectivity. Set up laptops, desks, monitors, and other equipment; assist employees, guests, and candidates; document procedures; and escalate complex issues to higher-level Tech Services staff. This fully in-office role requires strong customer service, organization, troubleshooting ability, flexibility, and occasional travel to other offices.
Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. As a member of our Helpdesk, you will serve as an integral member of the Technical Services team ensuring the seamless operation of technical and administrative functions, enhancing the employee experience in our EMEA offices. This role encompasses a wide array of responsibilities focused on supporting Tech Services by maintaining organisational efficiency, aiding office operations, basic troubleshooting tasks, aiding office operations, laptop set up, mobile configuration and desk set ups.
Responsibilities:
- Support office layout changes by moving desks and equipment, including reconnecting computers, and testing basic network settings.
- Display curiosity and engagement in technology, showing a willingness to learn new tools and concepts to improve skills.
- Serve as Level 1 tech support for basic troubleshooting on Windows and Mac platforms.
- Offer friendly and proactive Tech support, fostering positive interactions with employees while addressing their basic technical needs.
- Assist with mobile device configuration, account logins, and app setups. Including, but not exclusive to basic troubleshooting for Windows and Mac systems, as well as assisting employees with mobile device setup and configuration, ensuring quick resolution of common technical issues
- Ensure proper setup and functionality of office hardware, proactively assisting employees with reconnecting and replacing faulty monitors, keyboards, mice, or other peripherals if needed. As well as testing network connectivity.
- Provide proactive help for other minor hardware issues.
- Collaborate on more complex technical issues with the Tech Services team (Level 2+), or specialized personnel when necessary.
- Maintain and update internal documentation related to office procedures and technology support.
- Demonstrate a strong interest in IT and a desire to build technical skills over time.
- Deliver exceptional customer service to visiting employees, first-time guests, and candidates, ensuring they are well-supported, and the Jump culture is positively represented
- Flexibility to for occasional travel to other offices.
- Other duties as assigned or needed.
Skills You’ll Need:
- Strong interpersonal skills with an upbeat, proactive, and service-oriented mindset.
- Excellent organisational abilities with sharp attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- A team player who takes initiative and adapts quickly to change.
- Strong judgment and ability to handle sensitive/confidential information appropriately.
- Strong IT troubleshooting techniques.
- An interest in IT, with some hands-on experience or exposure to tech support—ideal for an aspiring IT enthusiast.
- Windows 11 and Mac OSX knowledge desired.
- Willingness to learn and grow technical knowledge over time.
- This is an in office position (5 day/week).
- Reliable and Predictable availability.
Benefits include:
- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits
Jump Trading Group London, England Office
One London Wall, 11th Floor, London, United Kingdom, EC2Y 5EA
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