Team Leader Credit and Collections (B2B)

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About this opportunity
We are looking for a Team Leader, Credit and Collections to join a new team within SSC Mexico supporting Vonage. This role will help establish and operate a high-performing credit and collections capability in a global, business-to-business environment.
You will combine strong expertise in cash collection and credit management with hands-on operational leadership. You will guide the team through the migration of activities into the SSC, help standardize processes, and ensure reliable day-to-day execution for customers and stakeholders around the world.
This role is suited to a professional who is respectful, accountable, comfortable working independently, and energized by teamwork and collaboration across cultures and virtual environments.
What you will do

• Lead the daily execution of credit and collections activities for a global B2B customer portfolio.
• Coordinate the migration of activities from existing teams and colleagues into SSC Mexico, ensuring business continuity and clear ownership.
• Standardize, document, and continuously improve credit and collections processes, controls, and operating procedures.
• Monitor customer accounts, open receivables, payment commitments, disputes, deductions, and overdue balances.
• Drive timely cash collection through professional, clear, and consistent communication with customers and internal stakeholders.
• Handle customer interactions related to invoices, payment status, account balances, credit matters, and collection actions.
• Apply credit management and treasury practices to support healthy working capital and risk management.
• Assign, follow up, and prioritize team activities to ensure service levels, deadlines, and quality expectations are met.
• Provide guidance, coaching, and practical support to team members while acting as a resource for colleagues with less experience.
• Analyze performance, identify risks and root causes, and initiate corrective actions with relevant stakeholders.
• Prepare and communicate operational updates, escalations, and performance insights in English.
• Participate in process improvements, automation, knowledge transfer, and the implementation of standardized solutions.
• Maintain accurate documentation and ensure adherence to applicable policies, controls, and agreed ways of working.

What you bring

• Academic degree in Business Administration, Finance, Accounting, Economics, or an equivalent discipline.
• Solid experience in credit and collections, cash collection, accounts receivable, treasury, or a related finance operations environment.
• Good English communication skills, written and spoken.
• Knowledge of treasury and credit management practices.
• Hands-on expertise in cash collection and customer account follow-up.
• Experience handling customers in a professional and solution-oriented manner.
• Experience in a B2B environment is strongly preferred.
• Demonstrated ability to coordinate people, follow up on activities, and maintain accountability for results.
• Strong analytical, organizational, prioritization, and problem-solving skills.
• Ability to work independently, make sound judgments, and collaborate effectively within a team.
• Professional, respectful, dependable, and customer-focused behavior.

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 790377