Performs B2B cash collection and accounts receivable activities, follows up on overdue invoices and payment commitments, resolves billing and account discrepancies, and collaborates with global Finance, Sales, Treasury, Credit, and Billing teams. Supports collections process migration, knowledge transfer, standardization, accurate recordkeeping, customer management, and continuous process improvement within Ericsson’s Shared Services Center.
Join our Team
About This Opportunity
As a Collections Specialist, you will support the migration of activities from local teams and colleagues into the Shared Services Center (SSC). You will help standardize processes and perform day-to-day cash collection and customer management activities in a global B2B environment.
Key Responsibilities
What you will bring:
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 789473
#BI-Hybrid
About This Opportunity
As a Collections Specialist, you will support the migration of activities from local teams and colleagues into the Shared Services Center (SSC). You will help standardize processes and perform day-to-day cash collection and customer management activities in a global B2B environment.
Key Responsibilities
- Migrate collections activities into the SSC, support knowledge transfer, and standardize processes.
- Perform day-to-day cash collection and accounts receivable activities for B2B customers.
- Follow up with customers on overdue invoices, payment commitments, disputes, and account-related matters.
- Investigate and resolve billing, payment, and account discrepancies with internal stakeholders.
- Collaborate effectively with Billing, Treasury, Credit Management, Sales, and virtual teams globally.
- Use billing and collections platforms, including Zuora and Oracle, while maintaining accurate records and meeting agreed service levels.
- Identify opportunities to improve process efficiency, consistency, and customer experience.
What you will bring:
- Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field.
- Professional experience in cash collection, accounts receivable, credit management, or a related finance function.
- Experience working in a B2B operational environment.
- Knowledge of Treasury and Credit Management practices.
- Hands-on experience with billing and collections platforms, preferably Zuora and Oracle.
- Experience handling customers and conducting payment follow-ups professionally.
- Strong written and verbal English communication skills. English is required because the role works with colleagues, customers, and teammates around the world.
- Ability to work effectively in virtual and multicultural teams.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage priorities, meet deadlines, and work with attention to detail.
- Adaptability and willingness to support process migrations and changes in ways of working.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 789473
#BI-Hybrid
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Manage B2B collections and accounts receivable portfolios for mid-market and enterprise customers. Responsibilities include monitoring aging, pursuing payments, resolving billing disputes, applying cash, processing refunds and write-offs, maintaining account records, supporting credit reviews and onboarding, and collaborating with Sales, Billing, Tax, Legal, Finance, and Account Management to reduce aged debt and improve cash collection.
Top Skills:
ExcelOracle Advanced CollectionsSalesforceZuora
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead emergency response for complex telecom network incidents, coordinating technical teams and customer stakeholders to restore services quickly and safely. Responsibilities include prioritizing recovery actions, isolating and resolving network and solution-level faults, communicating during high-pressure events, removing technical and operational barriers, supporting customer initiatives, and leading post-event reviews, root-cause analysis, and continuous improvement.
Top Skills:
5GcCloudEpcImsTelecommunications Networking
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Process cash accounting activities, perform cash and account reconciliations, investigate variances, support accounts payable, maintain accurate financial records, and provide documentation for reporting. The role requires meeting close deadlines, following accounting controls and regulations, collaborating across finance, and improving accounting processes. Candidates should have corporate accounting experience, strong analytical skills, Excel and ERP proficiency, and a detail-oriented approach.
Top Skills:
ErpExcelOracle FusionSmart ViewZuora
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
