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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Role and Team: The Horizontal Trading team at eBay is responsible for developing and scaling trading and loyalty levers which drive growth and retention of buyers and sellers. We plan and implement a quarterly calendar of promotional activity and incentives intended to deliver relevance, value for customers, and drive business performance in partnership with marketing and category management teams. You will be responsible for leading and co-ordinating operations behind the coupon programme – our most impactful trading lever in driving top line business performance. You will also be responsible for fleshing out and leading on a newly launched initiative within our incentives programme.You will accomplish :
Incremental GMV growth
Improvements in spend efficiency and ROI
Optimised conversion and CTRs on landing pages
Scaling seller participation in promotions
Operational innovation
What You Will Accomplish:
End-to-end management of coupons within our CRM system.
Facilitate category management teams with driving their sellers to coupon promotions and provide regular updates on sign up rates ahead of deadlines.
Provide strategies on how we can further drive seller participation
Produce cases with forecasted sales and spend efficiency, including recommendations on how to proceed.
Reduce churned sellers by monitoring for ‘leaks’ in the process and creating safeguards.
Coordinate with supporting functions such as marketing and merchandising teams to ensure coupons are delivered on time and with impact.
Use data to find opportunities to scale the coupon programme further.
Strive for operational excellence by optimising processes with a view to improving efficiency and reducing errors.
Understand the eBay customer, and help to instill a customer-first attitude within the team and wider business.
Engage with product teams to lobby for developments which will benefit coupons.
Balance trade-offs between business needs and technical constraints, gaining consensus from partners along the way.
What you will bring:
Strong project management experience with the ability to build and implement operational plans across multiple business functions
Experience developing and executing plans that drive commercial outcomes aligned to broader business goals
Ability to build and maintain effective relationships across teams and organisational levels to support delivery
Results-oriented approach with the ability to work independently and use data to inform decisions
Advanced Excel skills and strong attention to detail
Comfortable working in a fast-paced, evolving environment
Interest in eBay as a buyer and seller, with a customer-focused mindset; SQL experience is a plus but not required
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Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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