Jobs at eBay

Inspect and evaluate electronic devices in a warehouse using diagnostic software, verify functionality and condition, identify counterfeit items, and ensure listings accurately reflect inspection results. The role requires meeting quality and productivity targets, communicating issues to managers, adapting to changing workflows, and supporting warehouse operations while maintaining accuracy and attention to detail.

Investigate and resolve customer disputes, claims, appeals, and shipment-tracking tickets within service-level agreements. Coordinate between Global Customer Experience and Authenticity Guarantee teams, track inbound shipments, document findings, maintain accurate case records, and support fair resolutions while meeting quality and timeliness expectations in a fast-paced environment.

Runs diagnostic software and inspects electronic devices for functionality, condition, authenticity, battery health, and carrier status. Documents counterfeit findings, evaluates multiple devices simultaneously, meets daily quality and productivity targets, communicates issues to managers, and assists with warehouse tasks in a fast-paced facility environment.

Lead security compliance audits and assessments, identify gaps and drive remediation, coordinate third-party audits and evidence collection, collaborate with cross-functional teams to implement security controls and standards (PCI, SOC 2, ISO 27001, NIST), provide reporting and recommendations, and evolve eBay's global security compliance program.

Lead strategic operations and internal communications for Global Marketing during a 14-month parental cover. Improve planning cycles, run monthly reviews, implement AI-enabled tools and smarter workflows, support change management, and drive culture, wellbeing, recognition, and employee engagement initiatives.

Lead strategy and execution for eBay's conversion communications portfolio (email, push, in-app). Own roadmap, write PRDs, run A/B tests, partner with Engineering and Data Science, prioritize opportunities with data, manage cross-functional delivery, and optimize performance to drive revenue and engagement.

Lead development of highly customized Salesforce solutions, collaborate with cross-functional teams to design secure scalable systems, establish platform standards and governance, drive AI-enabled automation and modernization, mentor developers, and improve CI/CD, testing, security, and release practices.

Lead commercial trading and campaign initiatives for Motors & Parts & Accessories in the UK, manage retail trading calendar and major events (e.g., Black Friday), grow eBay Live, deliver strategic projects, and partner cross-functionally to drive GMV, seller participation, and optimized marketplace performance using data-driven insights.

Lead end-to-end go-to-market planning and program management for Authenticity Guarantee initiatives in Electronics and Collectibles. Coordinate cross-functional teams, manage partner relationships, resolve program risks, own reporting and escalation playbooks, drive growth and operational alignment, and lead change management and post-launch optimizations.

Lead cross-functional initiatives to operationalize risk-based compliance frameworks for subsidiary platforms: assess gaps, design controls and workflows, coordinate product/engineering/legal partners, and drive execution to improve risk visibility and governance.

Lead end-to-end production of eBay Live shopping events, handling live video/audio, RTMP streaming, camera operations, seller collaboration, performance tracking (GMV, engagement), and process improvements to scale and optimize live commerce programming.

Lead strategy, P&L, and scaling of consumer and seller insurance products for eBay. Launch and optimize protection offerings, manage insurer and broker partnerships, ensure regulatory compliance, and use data to improve conversion, attach rates, claims, and margins across markets.

Lead vendor selection, onboarding, and growth for eBay Live to hit GMV targets. Develop seller criteria using analytics, mentor sellers, advocate cross-functionally, shape UK Live category structure, and work with Collectibles, Fashion and Marketing to scale the programme.

Lead and scale the UK Seller Events program end-to-end: set strategy, run the events calendar, manage agency partners and vendors, control budgets, innovate event formats, build seller relationships, use data to iterate, and lead a small events team to drive seller engagement, adoption, and marketplace outcomes.

Customer-facing role supporting UK vehicle dismantlers and salvage operators using Eladene software. Deliver remote and in-person training, resolve enquiries across WhatsApp, email, phone and ticketing systems, monitor usage to improve adoption, maintain accurate customer records, build strong relationships, collaborate with colleagues, and travel across the UK including overnight stays as required.