Jobs at eBay

Own eBay’s customer-facing communications product roadmap across email, push, and native hub notifications. Develop conversion and engagement strategies, identify and prioritize growth opportunities, lead A/B testing, write product requirements, and partner with Engineering, Data Science, and other teams on execution. Measure performance, optimize campaigns, and use customer insights, market research, and competitive analysis to guide innovation across a multimillion-dollar communications portfolio.

Lead strategy, P&L, and scaling of consumer and seller insurance products for eBay. Launch and optimize protection offerings, manage insurer and broker partnerships, ensure regulatory compliance, and use data to improve conversion, attach rates, claims, and margins across markets.

Lead and scale the UK Seller Events program end-to-end: set strategy, run the events calendar, manage agency partners and vendors, control budgets, innovate event formats, build seller relationships, use data to iterate, and lead a small events team to drive seller engagement, adoption, and marketplace outcomes.

Lead vendor selection, onboarding, and growth for eBay Live to hit GMV targets. Develop seller criteria using analytics, mentor sellers, advocate cross-functionally, shape UK Live category structure, and work with Collectibles, Fashion and Marketing to scale the programme.

Investigate and resolve customer disputes, claims, appeals, and shipment-tracking tickets within service-level agreements. Coordinate between Global Customer Experience and Authenticity Guarantee teams, track inbound shipments, document findings, maintain accurate case records, and support fair resolutions while meeting quality and timeliness expectations in a fast-paced environment.

Runs diagnostic software and inspects electronic devices for functionality, condition, authenticity, battery health, and carrier status. Documents counterfeit findings, evaluates multiple devices simultaneously, meets daily quality and productivity targets, communicates issues to managers, and assists with warehouse tasks in a fast-paced facility environment.

Lead security compliance audits and assessments, identify gaps and drive remediation, coordinate third-party audits and evidence collection, collaborate with cross-functional teams to implement security controls and standards (PCI, SOC 2, ISO 27001, NIST), provide reporting and recommendations, and evolve eBay's global security compliance program.

Lead strategic operations and internal communications for Global Marketing during a 14-month parental cover. Improve planning cycles, run monthly reviews, implement AI-enabled tools and smarter workflows, support change management, and drive culture, wellbeing, recognition, and employee engagement initiatives.

Lead end-to-end go-to-market planning and program management for Authenticity Guarantee initiatives in Electronics and Collectibles. Coordinate cross-functional teams, manage partner relationships, resolve program risks, own reporting and escalation playbooks, drive growth and operational alignment, and lead change management and post-launch optimizations.

Lead end-to-end production of eBay Live shopping events, handling live video/audio, RTMP streaming, camera operations, seller collaboration, performance tracking (GMV, engagement), and process improvements to scale and optimize live commerce programming.