Strategy & Ops Manager, Electronics

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eBay's Authenticity Guarantee (AG) program helps buyers shop with confidence by ensuring eligible items undergo expert inspection and authentication before reaching the buyers.

The Authenticity Guarantee Operations team leads the launch, optimisation, and growth of AG programs globally. In just a few years, we have successfully expanded authentication across multiple categories, including watches, handbags, sneakers, jewellery, apparel, trading cards, and coins, with operations spanning the US, UK, Germany, Canada, Australia and Japan.

As we continue to expand our authentication capabilities into new categories, we are looking for a Strategy & Operations Manager to lead the end-to-end strategy, delivery and ongoing performance of a critical pivotal initiative – Electronics verification.

In this high-impact, highly visible role, you will drive strategy and go-to-market (GTM) planning and execution to launch new authentication capabilities and manage the verification program performance to ensure long-term success. This is an ideal role for an ex-consultant who wants to operate—someone who can combine structured thinking with real execution.

• Own end-to-end strategic program approach and delivery of a new verification service for buyers purchasing used phones, tablets, laptops, gaming consoles, smartwatches
• Translate business and user needs into scalable processes, partnering with authentication teams, product and operations to, defining operational requirements and workflows to support the new AG program
• Develop a deep understanding of end-to-end operational processes, including warehouse systems, item inspection and quality control workflows, shipping providers, and internal eBay requirements
• Lead cross-functionally across operations, logistics, product, customer experience, finance, legal and commercial teams
• Enable timely and effective decision-making, driving program-level decisions and supporting leadership to make key decisions, from packaging design to unhappy path outcomes and health & safety related questions 
• Establish robust program governance, including project plans, landmarks, dependencies, risks, status reporting, and escalation management to keep complex program on track

• Own post-launch program performance, developing and monitoring important metrics and finding opportunities to improve operational efficiency, customer experience, quality, and program growth
• Lead performance readouts for Weekly Business Reviews (WBRs), translating complex data into clear, actionable recommendations
• Serve as the primary operational point of contact for external partners, managing day-to-day relationship, establishing clear performance expectations, proactively addressing operational challenges, and ensuring timely resolution of issues and escalations. Working through contracting, workflow solution design and on-site or remote support coordination as needed

• Background in management consulting, strategy and operations, or a similar problem-solving environment, with project management and GTM initiatives a plus 
• Strong ownership and execution mentality. You take accountability for outcomes, drive initiatives forward, and ensure recommendations translate into action
• Analytical problem solver and data-mentality. You are comfortable working with complex or imperfect data, analysing performance metrics, drawing insights, identifying root causes, formulating recommendations and making informed, pragmatic decisions
• Proactive problem-solver. You have strong problem-solving skills, break down complex challenges, anticipate risks, remove obstacles, and know when to dive into the details, raise issues, or bring partners together to move forward
• Highly organised and meticulous. You can manage multiple priorities and complex workstreams while maintaining a clear view of the bigger picture
• Adaptable and resilient. You thrive in fast-paced environments, remain effective amid ambiguity, and adjust quickly to evolving business priorities
• Collaborative and influential. You build strong relationships across technical and non-technical teams, communicate clearly, and get results through influence rather than authority
• Strong communication and presentation skills. You communicate complex information clearly and concisely, tailor messaging to different audiences, and confidently present operational performance, risks, and recommendations to senior leadership, cross-functional team members, and external partners 
• Self-directed. You operate with a high degree of autonomy, demonstrate sound judgement, and consistently deliver against commitments
• Familiarity with AI tools and the ability to employ them to improve efficiency, streamline workflows, and enhance deliverables

• Flexibility in working hours to accommodate key meetings and workshops with global teams and partners
• Travel availability for regular on-site visits to our local authentication facility and up to 20-30% international travel as needed

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Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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