Teams at eBay

Inspect and evaluate electronic devices in a warehouse using diagnostic software, verify functionality and condition, identify counterfeit items, and ensure listings accurately reflect inspection results. The role requires meeting quality and productivity targets, communicating issues to managers, adapting to changing workflows, and supporting warehouse operations while maintaining accuracy and attention to detail.

Investigate and resolve customer disputes, claims, appeals, and shipment-tracking tickets within service-level agreements. Coordinate between Global Customer Experience and Authenticity Guarantee teams, track inbound shipments, document findings, maintain accurate case records, and support fair resolutions while meeting quality and timeliness expectations in a fast-paced environment.

Runs diagnostic software and inspects electronic devices for functionality, condition, authenticity, battery health, and carrier status. Documents counterfeit findings, evaluates multiple devices simultaneously, meets daily quality and productivity targets, communicates issues to managers, and assists with warehouse tasks in a fast-paced facility environment.