Senior Product Manager - Product & Experience

Senior Product Manager – Product & Experience
Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent

Shape meaningful products that improve customer outcomes across financial services and energy.

The Role 

As a Senior Product Manager within Capco’s Product & Experience practice, you will lead product strategy in complex, regulated financial services environments, with AI and data as core enablers of value. Working closely with clients and Capco teams, you will create products and experiences that are valuable, usable, and commercially sustainable. 

This role requires a Product Manager who not only builds AI-enabled products, but actively uses AI as part of their own workflow - from discovery and insight generation through prioritisation, delivery, and continuous optimisation. Operating at the intersection of financial services expertise, product leadership, and applied AI, you will help clients move from experimentation to scalable, production-ready outcomes. 

What You’ll Do 

• Lead financial services client engagements, partnering with senior stakeholders and cross-functional Capco teams locally and globally 
• Define and deliver AI-enabled product strategies for regulated financial institutions, including clear value propositions, roadmaps, and commercialisation approaches 
• Own products end to end across the full lifecycle -from discovery through delivery and iteration -across lending, payments, savings, onboarding, servicing, and customer communications 
• Identify and prioritise AI, GenAI, and agentic AI use cases across customer, risk, and operational domains, delivering measurable commercial and customer impact 
• Partner with engineering, data, architecture, risk, and compliance teams to deliver scalable, production-ready products that meet regulatory, control, and assurance standards 

What We’re Looking For 

• Proven experience delivering digital products or product portfolios across B2B, B2C, or B2B2C contexts within financial services 
• Strong domain knowledge across lending, payments, savings, insurance, pensions, and investments 
• Demonstrated experience building or scaling AI-enabled products, platforms, or features in production environments 
• Hands-on experience using AI within the Product Manager workflow, including discovery, research synthesis, prioritisation, experimentation, and stakeholder communication 
• Strong leadership skills, with the ability to work effectively with multidisciplinary teams and senior client stakeholders 

Bonus Points For 

• Consulting experience within highly regulated industries 
• Experience contributing to proposition development, accelerators, or practice growth 
• Strong understanding of regulatory, risk, model governance, and compliance considerations impacting AI-enabled product delivery 

Why Join Capco

• Deliver high-impact product and experience solutions for leading financial services and energy organisations
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a practice shaping the future of digital products and services
• Grow your career in a global consultancy that values inclusion and individuality

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Discretionary bonus, competitive pension, health insurance, life insurance, and critical illness cover
• Mental health support including CareFirst, Unmind, Aviva consultations, and trained in-house first aiders
• Family-friendly policies including enhanced parental leave and paid leave for key life events
• Five weeks of annual leave with the option to buy or sell days
• Continuous learning including a minimum of 40 hours of training per year and a dedicated business coach from day one

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know and we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration and shapes how we work with clients and each other every day.

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