At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME
Frasers Group Financial Services is the next chapter of elevation for the Frasers Group.
We fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled.
Why join us?
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:
Think without limits - Think fast, think fearlessly, and take the team with you
Own it and back yourself - Own the basics, own your role and own the results
Be relevant - Relevant to our people, our partners and the planet
The Role:
At Frasers Group Financial Services, we are continuously evolving and transforming our partnerships landscape. We are now seeking an ambitious Senior Partnerships Account Manager to play a critical role in both the development and ongoing management of third-party partnerships.
Reporting to our Commercial leadership team this role goes beyond day-to-day account management, taking ownership of the end-to-end partner lifecycle, including strategy, onboarding, commercial delivery, and long-term relationship growth.
The successful candidate will act as a key driver in expanding and optimising our third-party credit offering, ensuring strong alignment between partners, internal teams, and customer outcomes.
Key Responsibilities:
Partnership Strategy & Growth
- Lead the creation and ongoing development of the third-party credit partner strategy for Frasers Group Financial Services
- Support the design and execution of the UK go-to-market strategy for partnerships, identifying and targeting high-value partners
- Contribute to the origination and conversion of target partners, supporting new business growth plans
- Own the annual partner revenue and growth targets, driving performance across accounts
Partner Onboarding & Programme Delivery
- Design and oversee the end-to-end onboarding process for new partners, ensuring regulatory, operational, and commercial requirements are met
- Work closely with third parties and internal teams to ensure seamless implementation of new partner programmes
- Ensure all partner marketing collateral (in-store and online) is compliant, approved, and effectively deployed
Account Management & Relationship Ownership
- Own and develop senior-level partner relationships, acting as the key point of contact for all commercial and operational matters
- Establish and deliver a structured account management strategy to optimise partner performance and long-term value
- Build and maintain strong internal relationships to support partner activity and programme success
- Regularly visit key partners to review performance, identify opportunities, and strengthen relationships
Commercial Performance & Optimisation
- Establish and deliver commercial plans aligned to agreed business goals for each partner
- Monitor and report on KPIs, ensuring performance insights are shared and acted upon
- Continuously optimise partner programmes, focusing on customer journey, engagement, and commercial return
- Ensure the Frasers Plus / co-brand app experience is delivered effectively across partner channels
Market Insight & Continuous Improvement
- Stay informed on industry trends and competitor activity to inform strategy and innovation
- Identify opportunities to enhance the partner proposition and customer offering
- Drive continuous improvement across partnership processes, performance, and delivery
- Proven experience in account management, partnerships, or commercial relationship management, ideally within financial services or retail
- Experience contributing to or leading partner strategy, onboarding, or commercial delivery
- Strong commercial mindset with the ability to deliver against revenue and growth targets
- Excellent stakeholder management skills, with the ability to influence both internally and externally
- Strong analytical and problem-solving capability, with a focus on delivering positive outcomes
- Confident communicator with strong presentation skills
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- Ability to travel to partner sites where required
As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references.
Along with your benefits package we also offer a wide range of perks for our colleagues:
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.
