As a Service Delivery Manager you are expected to have expertise in a wide variety of infrastructure, endpoint, and real estate projects. You will work on several projects across technology in parallel with different stakeholders and sponsors. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
· Manage complex core technology projects end-to-end to deliver business and corporate function outcomes.
· Ensure projects are completed on time, within budget, and to a high degree of satisfaction, with all outcomes measured.
· Develop and maintain detailed, high-quality risk and project plans covering resources, scope, schedule, cost, assumptions, and dependencies, updating them throughout the project lifecycle.
· Identify and manage cross-project dependencies, working with other Service Delivery Managers to align schedules, resources, and milestones.
· Partner with management and cross-functional teams to resolve resource, schedule, or scope challenges, recommending corrective actions and communicating changes effectively.
· Collate and track program status information and project artefacts at various lifecycle stages, including finances and resources.
· Ensure compliance with methodology, auditing, and tracking of ongoing projects using agreed tools to keep projects on course.
· Work with the CTS VMO to ensure adherence to tools such as Planview, Agile Place, Azure DevOps, and SharePoint, maintaining centralized project documentation to meet audit requirements.
· Maintain ongoing communication with the team and stakeholders, ensuring clarity of roles and responsibilities.
· Conduct regular workstream and project meetings, documenting and following up on actions and risks.
· Contribute to continuous improvement of program/project procedures and processes to enhance delivery.
· Plan and coordinate projects and schedules, including application release schedules.
· Identify and request project resources, ensuring team members understand their roles and responsibilities; develop and manage resource plans.
· Track and report on project status and financials, reviewing data with key stakeholders.
· Use Project Portfolio Management tools (e.g., Planview) to manage resource plans, financials, and milestones.
· Provide timely reporting and information to support decision-making and issue resolution by Steering Groups, Sponsors, and Governance Boards.
· Keep stakeholders engaged and aware of their roles in project success.
What you need to have:
· At least 3 to 5 years’ experience in a large-scale, complex infrastructure technology environment; financial services experience is preferable but not essential.
· Ability to work independently and engage across all organizational levels, including CxO with support from senior Service Delivery Team members.
· Familiarity with various project management methodologies, tools, and processes.
· Experience managing project financials.
· Experience with both Agile and Waterfall methodologies.
· Ability to manage multiple projects under tight deadlines and limited budgets.
· Excellent written and verbal communication skills in English.
What can you expect?
· Responsible for projects spanning multiple technology disciplines, including Colleague Technology, M&A, Real Estate, Cloud, and Security.
· Manage moderate to complex infrastructure projects, delivering business outcomes on time, within budget, and with high client satisfaction.
· Collaborate with Enterprise Architects, Infrastructure Engineers, Application Engineers, vendors, and business leaders across Marsh.
· Support from senior Service Delivery Colleagues.
What makes you stand out?
· PMP, Scrum, or other recognized Project Management certifications or equivalent qualifications.
· Experience managing global project teams.
· Proven experience delivering projects using Agile methodologies.
· Experience evaluating and implementing Cloud solutions, with relevant certifications.
Why join our team:
· We help you be your best through professional development opportunities, interesting work and supportive leaders.
· We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
· Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
