Senior Client Relationship Manager

Senior Client Relationship Manager

London, Edinburgh, Manchester or Birmingham

Role Overview 

Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.  

Our people are our success, and we work as one team.  

We are recruiting a Senior Client Relationship Manager to provide client development and relationship management for a portfolio of identified relationship clients. 

This role is integral to the firm’s growth strategy and revenue generation objective and is global in focus, working across Pinsent Masons' entire network and drawing on all available resources across the firm to take all that is relevant of Pinsent Masons to the clients to build long term sustainable relationships.  

This role can be based our of our London, Edinburgh, Manchester or Birmingham offices, and our standard working hours 35 hours a week, and we operate a 3 days in the office, 2 days from home working model, however as an inclusive employer, we are willing to consider any flexible working requests.

Candidate Overview 

We are looking for candidates who ideally hold the following skills and experience:  

• Extensive previous experience in a client facing key account management role in either a legal setting or other partnership professional service setting. 

• Experience being the custodian of the Relationship Development plan for identified clients. Ensuring plans are strategically aligned, current, and orientated around the client's objectives. 

• Proven ability to Identify and creating business growth opportunities out of market developments and hot topics aligned to the firm’s strategy and topical market theme 

• Able to lead on and drive best practice within relationship development by identifying, developing, implementing and maintaining the most efficient and effective means of working. 

• An expert in relationship building using strong interpersonal and communication skills to understand and adapt to the needs of clients and colleagues. 

• Be comfortable acting as a true advisor – challenging preconceptions and ways of working where appropriate, with stakeholders of all levels. 

What happens next?  

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.  

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.  

Our strength lies in our differences. 

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.  

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