As a Senior Change Manager in the Change Delivery & Readiness, Mortgages team, you will lead a team of change professionals that are focused on the safe delivery of change initiatives into the Group Mortgage business.
In this role, you will lead the delivery of Mortgages change activity throughout the change lifecycle, working with your immediate team or matrix team. You’ll ensure that change is effectively delivered at the required pace and standards, implemented in a considered and controlled manner, fully realising the benefits and outcomes of change.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton, Bournemouth or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
You will be leading change, working across our Mortgage portfolio of business-led, away demand and strategic initiatives. You will use mortgage knowledge, business insight, change experience and your strong network of relationships to influence the delivery and outcomes of this portfolio of change.
You will be responsible for managing the implementation of your portfolio of change across all Mortgage sub-functions, being fully accountable for the inception, planning, coordination and implementation of the agreed deliverables into the impacted teams. You will also have responsibility for identifying, validating, measuring, and reporting the outcomes and benefits of change.
Working within the VDF framework, you will develop and lead matrix teams whilst working closely with Senior Management to ensure projects are resourced effectively and delivered in accordance with the framework and standards. By determining the detailed impact of change upon the area, you will shape project activity to incorporate the needs of the business, maintaining a holistic view of all other activity impacting the area.
You may directly lead or matrix manage a team of business change colleagues and workstream teams and will provide mentor support and guidance to colleagues across the wider function. You will own your personal development plan and seek out best-in-class skills, behaviours and outputs to ascertain, understand and complete development activity that supports this.
About you
As a minimum requirement, you’ll have:
- A track record of leading and successfully delivering complex, large, medium, and small-scale change, ideally in a mortgage environment
- Proven leadership experience in the financial services environment, including leading teams of partners; also acting as a mentor and role model for a change community and wider business
- Proven expertise in applying project and business change management principles/methodologies, and understanding of their application within Nationwide
- Confidence in dealing with ambiguity, agility to focus on changing priorities, focus on problem-solving while balancing risk and reward, drive and sensitivity in fast-paced delivery
- A broad network, and excellent stakeholder management and interpersonal skills with the ability to be a confident communicator who can build, maintain, and influence 3rd party suppliers
- Experience of leading and implementing business change for projects utilising a mix of delivery methods, including agile and waterfall, and using Nationwide standard governance tools such as Jira and Confluence
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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