Senior Analyst, Portfolio Services

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Role:

The Senior Analyst is a senior technical delivery role within Asset Management Operations, responsible for accurate, timely and well‑controlled execution of services provided by Portfolio Services. 

The role focuses on expert operational delivery, strong control discipline, and proactive issue management across complex operational activities, primarily supporting PAC Life and Annuity funds, with additional coverage of selected M&G Investment Management funds and segregated mandates.

The role operates within established frameworks and procedures, exercising judgement to resolve issues, improve processes and support the Manager of Life

Key Accountabilities:

Operational delivery

• Deliver high‑quality operational outcomes across Portfolio Services activities, including:
  • Fund and investment reporting
  • Solvency II and additional regulatory reporting
  • Cash and asset transfers
  • Inspecie transfers and fund transitions
  • Data quality monitoring and investigation
• Ensure all outputs are accurate, complete and delivered to agreed timetables and service standards.
• Act as a subject‑matter expert for assigned funds, processes or reporting areas.

Control, risk & quality

• Take personal accountability for maintaining and enhancing controls within own area of responsibility.
• Identify, investigate and resolve breaks, errors or incidents promptly, escalating where appropriate.
• Support operational risk reduction through strong control execution, documentation and adherence to procedures.
• Contribute to audit, assurance and regulatory queries, providing accurate evidence and responses.

Client & stakeholder support

• Respond to Life Company and internal stakeholder queries clearly, accurately and within agreed timeframes.
• Support day‑to‑day client relationship management through reliable service delivery and issue resolution.
• Escalate themes or recurring issues impacting service quality or client outcomes.

Continuous improvement

• Identify opportunities to improve processes, controls and documentation based on hands‑on operational experience.
• Contribute to implementation of regulatory, organisational and strategic changes impacting Life Company Services.
• Support standardisation and best‑practice adoption across the team

Knowledge, Skills & Experience

Essential:

• Strong experience within Asset Management, Life Company or Investment Operations.
• Proven expertise in fund reporting, cash and asset transfers, or similar complex operational activity.
• Sound knowledge of Life and Annuity fund structures, assets and reporting requirements.
• Broad understanding of operational controls, risk management and audit requirements.
• Strong attention to detail with consistent delivery against deadlines.
• Confident user of operational systems and Excel.

Desirable:

• Experience supporting Solvency II reporting environments.
• Exposure to CASS, client money and inspecie transfer activity.
• Experience supporting audit, assurance or regulatory reviews.

Role level summary:

Experienced colleague: This is a senior analyst role with deep technical accountability for operational delivery and controls. The role does not have people management responsibility but plays a critical role in ensuring safe, accurate and scalable service delivery to Life Company stakeholders.

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]