Key Responsibilities:
Customer Support: Respond to incoming inquiries via phone, email, or online platforms, providing product information and guidance on lift solutions.
Quotation Preparation: Generate accurate and competitive quotes for lift installations, repairs, modernizations, and maintenance contracts.
Tender Coordination: Assist in preparing and submitting tender documents, ensuring compliance with client requirements and deadlines.
Sales Administration: Maintain records of customer interactions, quotations, and sales activities using CRM systems.
Product Knowledge: Stay up to date with lift products, services, and technical specifications to effectively communicate with clients.
Team Collaboration: Work closely with field sales representatives, engineers, and project managers to support sales efforts and resolve customer queries.
Follow-Up: Track and follow up on quotations and proposals to convert leads into sales.
Reporting: Provide regular updates and reports on sales activity, pipeline status, and customer feedback.
Skills & Qualifications:
Good communication and interpersonal skills.
Experience in sales / sales support, preferably in a technical or engineering environment.
Ability to understand and explain technical products and services.
Proficiency in Microsoft Office and CRM software.
Attention to detail and organizational skills.
Knowledge of lift industry standards and terminology (preferred but not essential).
Work Environment:
Office-based with occasional client meetings or site visits.
Fast-paced and collaborative setting, often working to tight deadlines.
What KONE can offer:
We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Quarterly Commission, Dental Insurance, Medical Plan, GymFlexi Membership, Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Kone London, England Office
London, United Kingdom
