The Commercial Operations Specialist is an entry-level role that supports the day-to-day operations health, and adoption of our technology stack. This role will help ensure tools like Outreach, Gong, and Common Room operate smoothly for the field. You will play a critical role in frontline support, systems governance, and data quality across the GTM technology ecosystem. This is an ideal opportunity for someone early in their career who enjoys problem-solving, collaborating with go-to-market teams, and building hands-on expertise across modern sales technology and revenue operations.
This role operates on a hybrid model, with an expectation of 50% office-based work. This opportunity is open to candidates based in London (UK), Galway (Ireland) or Vancouver (Canada).
Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the country you reside.
Key Responsibilities
- Support the daily operations of Diligent's sales engagement and orchestration stack, ensuring systems run smoothly for the field.
- Manage frontline troubleshooting and support requests, including access, permissions, configuration questions, and basic tool issues.
- Assist with tool administration and governance tasks, ensuring consistent setup, clean workflows, and strong user experience.
- Monitor integration health and data flows across GTM systems, escalating issues and supporting ongoing optimization.
- Help maintain data quality and enrichment processes, including routine audits, QA checks, and documentation of key workflows.
- Partner with Sales, Enablement, and Business Applications to support adoption, improve workflows, and track impact through usage and pipeline metrics.
- Contribute to process documentation, knowledge sharing, and continuous improvement of sales systems.
Required Experience/Skills
- 1-3 year’s work experience in a results-driven business role, preferably in Operations, Support or Customer Success
- Familiarity with modern sales and GTM tools such as Outreach, Gong, ZoomInfo, or similar platforms.
- 1-3 years of experience working with Salesforce
- Detail-oriented and operationally strong, with comfort working in support queues, troubleshooting issues, and managing repeatable/optimizing processes
- Ability to communicate clearly with both technical teams and business users
- A learning mindset and desire to grow into deeper ownership across GTM systems and automation over time.
What Success Looks Like
- Sales reps receive fast, reliable support and a seamless experience across tools
- Core systems remain clean, governed, and well-documented as the stack scales
- The GTM technology team can scale impact through better systems health
- Adoption of GTM tools improves through strong operational support
- Data enrichment and workflow processes operate consistently
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About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
