Senior Technical Support Engineer

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com .
What you'll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
What you'll be responsible for:
Circle is looking for a Senior Technical Support Engineer who will provide world-class support to customers building on the Circle Platform and Ecosystem. You will become an expert in helping clients with our API-based products and consulting with external developers. You enjoy the challenge of solving open-ended problems in a timely manner and you are passionate about customer experience. You enjoy building at the earliest stages. You care deeply about contributing and improving company processes, and you enjoy moving at a fast pace, building a long-lasting foundation, and helping customers thrive.
What you'll work on:

• Engage directly with customers support tickets, providing timely, accurate, and empathetic support to meet defined SLAs.
• Triage, investigate, and resolve technical and product issues related to cryptocurrency transactions, blockchain ledger activity, and API integrations.
• Own customer escalations end-to-end, collaborating closely with Engineering.
• Participate in on-call rotations, including occasional weekend coverage, to support our global 24/7 operations.
• Lead and contribute to incident management efforts, including post-incident reviews and root cause analysis.
• Build, improve, and maintain internal support tooling and operational workflows, utilizing AI-driven engineering tools to increase team efficiency and automate recurring tasks.
• Improve external help documentation and maintain an internal library of high-quality, vetted answers for recurring issues.
• Provide technical expertise for core products, participating in bug bashes and UAT as needed.
• Drive and contribute to team OKRs and cross-functional projects that improve customer experience, reliability, and operational excellence.
• Act as a technical leader and escalation point within the team, guiding peers on complex issues and best practices.

What you'll bring to Circle:

• 4+ years prior experience in technical issue resolution in a fast paced global support team supporting SaaS based product or relevant experience in financial services.
• Experience in helping customers to diagnose and debug development issues.
• Programming experience in one or more of the following languages: Javascript, PHP, Objective-C, Python, Golang, and Solidity.
• Ideally an understanding of AWS and GCP cloud solutions, REST APIs, distributed systems, databases, and developer tools.
• Knowledge in the following tools preferred: SQL, Postman, Kibana, Jira , Salesforce, Confluence.
• Experience with developer communities such as Discord or Gradual.
• Proficiency with AI-enhanced engineering tools to streamline development and troubleshooting workflows (e.g., GitHub Copilot, Cursor, or Claude Code).
• Proven background in incident management, including leading high-priority technical escalations, conducting root cause analysis (RCA), and participating in on-call rotations.
• Demonstrated problem-solving approach and analytical skills.
• Have a talent for writing and a skill for communicating complex problems clearly.
• Multilingual skills are preferred.
• Availability to work on weekends and holidays as needed.
• Experience/familiarity with Slack, Apple MacOS and GSuite.
• Experience in training and up-skilling teams, particularly in delivering technical knowledge.

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
Should you require accommodations or assistance in our interview process because of a disability, please reach out to [email protected] for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
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