Jobs at Diligent

This role involves overseeing the product vision for IT & Cyber Risk, driving AI integration, collaborating on product delivery, and engaging with stakeholders to align product strategy with corporate goals.

Own the day-to-day operational health of a Services Strategy workstream (methodology, PSA, onboarding, capacity, or data). Build and ship documentation, configurations, training, and analytics; partner with cross-functional services teams; run operating rhythms; surface usage patterns and metrics; support cross-workstream initiatives; participate in vendor/platform work; coach junior team members. Requires domain experience in professional services operations and hands-on AI tooling experience.

Lead and coach a global Professional Services team to ensure high utilization and quality delivery across the customer journey. Manage resource planning, escalations, recruitment, training, process improvements, and KPI attainment (Utilization, SLAs, CSAT, timesheets). Drive internal initiatives and continuous improvement to boost product adoption.

Generate outbound pipeline and qualify enterprise prospects for Diligent's GRC SaaS. Use lead‑gen tools and multi-channel outreach to engage C‑level buyers, schedule demos, log CRM activity, meet KPIs, and coach team members to improve results.

The Business Development Representative I is responsible for generating new business opportunities, building outbound pipelines, engaging with prospects, and helping meet sales targets using various tools and techniques.

As a Senior Software Engineer, you will build complex backend services and APIs using Node.js and TypeScript, contribute to design discussions, mentor junior engineers, and enhance service reliability and engineering quality.

Lead product strategy to consolidate six products into one AI-powered Ethics & Compliance offering. Own roadmap, discovery, requirements, and backlogs; partner with engineering, UX, and product marketing; measure usage and revenue; hire and develop product managers; deliver integrated, commercially successful B2B SaaS products.

Manage and grow a high-volume portfolio of reseller, referral, and advisory partners to drive partner-generated revenue, cross-sell/upsell, and pipeline. Ensure partners remain enabled, certified, and implementation-ready; coordinate enablement, compliance, and certification tracking. Serve as primary partner contact and escalation point, collaborate with Sales, Marketing, Professional Services, Product and Partner Programs, and maintain accurate CRM/PRM records and partner performance metrics.

Lead product vision and roadmap for B2B SaaS offerings. Conduct customer and market research, prioritize backlog, define success metrics, coordinate cross-functional launches, and drive adoption through stakeholder engagement.

This role involves rapidly building prototypes, engaging with customers to understand needs, and collaborating with teams to shape product direction. You'll demonstrate technical solutions in executive meetings and act as a forward-deployed engineer to validate opportunities on-site.

Lead a team of engineers to deliver secure, scalable microservices and APIs. Drive team performance, remove blockers, and improve processes in an agile environment.

The role involves designing and building end-to-end prototypes, collaborating with sales teams, and representing the company in executive meetings, requiring strong customer-facing skills and technical expertise.

Provide Tier I bilingual (Spanish/English) phone and CRM-based technical support for SaaS users, diagnose connectivity and login issues, escalate priority problems, follow standard procedures, document call transactions, and collaborate with Customer Success and ProdOps to ensure timely resolution and customer satisfaction.

The Solutions Engineer II will aid Sales by demonstrating Diligent's compliance solutions, partnering with stakeholders, designing solutions, and providing domain expertise in governance and compliance.

As a Software Engineer, you will design, build, and improve backend services and APIs, taking ownership of features and collaborating in product engineering. Responsibilities include working with modern AI tools, cloud development, and contributing to technical design and code quality in a collaborative team environment.

The Principal Software Engineer will architect AI-enabled platforms, mentor senior engineers, and lead cross-team architectural discussions, with a focus on secure, scalable solutions on AWS.

Lead global Talent Acquisition strategy and operations, implement and optimize Workday Recruiting, advance AI-enabled sourcing and recruiting tools, drive process and ATS improvements, measure recruiting KPIs, and coach TA teams to scale hiring, adoption, and candidate experience.

Own the roadmap and strategy for a core area of Diligent's GRC SaaS platform. Lead a cross-functional squad to run discovery, define requirements, prioritize backlog, set KPIs, and launch data-driven features that drive engagement, adoption and business outcomes.