Teams at Diligent

This role involves overseeing the product vision for IT & Cyber Risk, driving AI integration, collaborating on product delivery, and engaging with stakeholders to align product strategy with corporate goals.

Lead and coach a global Professional Services team to ensure high utilization and quality delivery across the customer journey. Manage resource planning, escalations, recruitment, training, process improvements, and KPI attainment (Utilization, SLAs, CSAT, timesheets). Drive internal initiatives and continuous improvement to boost product adoption.

Generate outbound pipeline and qualify enterprise prospects for Diligent's GRC SaaS. Use lead‑gen tools and multi-channel outreach to engage C‑level buyers, schedule demos, log CRM activity, meet KPIs, and coach team members to improve results.