Sales Support Coordinator

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

We have an exciting opportunity for a Sales Support Coordinator to join the UK Sales Office. This role is responsible for delivering critical sales support activities, including reporting, analysis, pricing coordination and customer support, ensuring our sales teams can operate efficiently and effectively.

The role also provides site and facilities support, helping to ensure smooth day-to-day operations. The successful candidate will work closely with internal teams including Sales, Finance, Operations and external stakeholders.

This role is based at our Manchester site working office hours Monday to Friday.

Duties & Responsibilities (not limited to)

• Provide day-to-day sales support to the UK Sales Office, including reporting, analysis and coordination activities 
• Manage pricing and discount structures, including customer special price lists and renewal tracking 
• Generate KPI dashboards and performance reports to support business decisions
• Act as an escalation point for expediting customer orders, ensuring timely delivery and issue resolution
• Handle invoice queries and credit note management, ensuring resolution in a timely manner
• Support SAP-related processes from order entry through to invoicing and issue resolution 
• Maintain and manage customer data, including new customer set-up and amendments
• Monitor low-level non-conformance reports (NCRs) and ensure corrective actions are implemented 
• Support completion of customer portals, questionnaires and administrative documentation
• Manage shared inboxes and provide general administrative support to the sales function
• Identify and implement continuous improvement initiatives through data analysis
• Provide cover for online sales coordination activities, including quoting and order entry via CRM/business systems 
• Support site operations, including reception duties, contractor management and facilities coordination
• Liaise with suppliers for facilities management, ensuring compliance with health & safety standards

• Strong analytical skills with advanced Excel capability
• Experience working with SAP and CRM systems (e.g. C4C or similar) 
• Excellent attention to detail and ability to manage multiple priorities
• Strong communication and stakeholder management skills
• Customer-focused mindset with a proactive approach to problem-solving
• Good level of education, particularly in Mathematics and English
• Awareness of Health & Safety practices

• Key Attributes

• Highly organised with strong attention to detail 
• Ability to multitask and manage competing priorities
• Strong interpersonal and collaboration skills 
• Positive attitude with a continuous improvement mindset
• Adaptable and comfortable working in a fast-paced environment

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)