Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
This role will lead our Sales Enablement team at Cresta, responsible for the enablement of all Cresta Sales reps & SDRs globally. This is a leadership role reporting to the Head of GTM Enablement with substantial expansion planned for the coming year.
In this role, you will collaborate closely with Marketing, Product, and Sales leadership to identify the most significant challenges facing the Sales team, prioritize potential initiatives, deliver world-class programs, and measure the business impact of your efforts. The pace of change in an AI organization is tremendous, and this role will be responsible for balancing a huge variety of competing priorities to focus on those that will have the highest impact.
The ideal candidate has deep Enablement experience in highly challenging sales environments with a rapid pace.
Responsibilities:
- Drive prioritization across competing enablement needs: product expertise, sales skills, market dynamics, and many others
- Manage the Sales Enablement team and guide the team structure moving forward
- Take a direct role in driving the success of ongoing Enablement initiatives: Onboarding, Sales Kickoff, etc.
- Take personal ownership of the enablement of Cresta’s Strategic Sales team focused on the world’s largest CX organizations
- Deliver high-quality programs that drive measurable impact & results
- Monitor and report on the effectiveness of sales enablement initiatives
- Become the trusted partner of our Sales Leadership organization
- Help the sales organizations get the most out of cutting edge AI tools
Qualifications:
- Bachelor’s degree or equivalent years of experience
- 5+ years of experience of Enablement leadership roles at a fast-paced organization selling complex, multi-stakeholder deals
- Excellent organizational skills and a deep-seated desire to bring structure and organization to the chaos of a fast moving organization
- Experience managing complex and challenging projects and ensuring they are delivered effectively
- Ability to build strong relationships with internal stakeholders across the Sales and SDR organizations
- A proactive approach and a genuine curiosity for how AI can solve key challenges within CX
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Compensation for this position includes a Base salary + Equity.
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
