Response Proposal Manager

Job Description:

Role Summary 

Virtual role

A client facing role the Proposal Manager is responsible for client raised Non Standard Service Requests from receipt from the client through to submission of a priced proposal to the client. RPMs interact with internal and external clients in order to work through requirements, solutioning and response package submission. 

Responsibilities 

• Schedules, facilitates, and captures meeting minutes for Triage calls with the Account team and Technical Requirements Reviews (TRR) with Client 

• Coordinates with solution teams for complete and timely quotes/responses 

• Creates quote documents 

• Creates Customer Response Package (Statement of work and Price document) based on quotes and ensures contractual language and quality standards are met 

• Facilitates DXC internal review of Customer Response Package prior to submission to Customer 

• Responsible for obtaining SFDC Opportunity ID from Account and for updating SFDC ID field in the

• Submits final Response Package to Customer for review 

• Tracks the review period and manages updates to the Response Package 

• Finalise the Response Package after the review 

• Arrange for contract print, signature and filing 

• Liaise with the customer to help them gain approval

• Pass on details of signed contract and PO to PMO 

• Attains a solid understanding of the customer contract 

• Operates within boundaries of SLA/SLO requirements 

• Pro-actively monitors requests within their responsibility 

• Handles status update requests, including routing expedited customer requests

• Prepare weekly status reports and present them at Client meeting 

• Where contractually obligated, update customer systems with request statuses, etc. 

Skills 

• Knowledge of Workflow tools such as Service Now are advantageous. 

• Detail Oriented

• Excellent Time Management 

• Ability to multi-task 

• Strong written and verbal English communication skills 

• Strong proposal writing skills 

• Basic Technical Understanding 

• Financial knowledge

• Ability to apply margin to determine price 

• Knowledgeable of contract terminology and understanding 

• Interpersonal, client facing skills 

• Team player (will need to interact with various teams) 

• Ability to quickly learn quoting tools

• Professional acumen 

• 3-5 years’ work experience

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