An exciting opportunity exists within Business Direct for a Relationship Manager, Small Business. If you are enthusiastic and ambitious about playing a key role in supporting our growth ambitions in Business Banking please read on.
Our team of Relationship Managers provide designated support to a wide range of businesses, of varied sizes and industry sectors, within the Small to Medium Enterprise market.
You will be managing your own portfolio of business customers and collaborating with colleagues across Business Banking and other Specialist departments, you will be supporting and servicing their banking needs, including lending and deposit arrangements for both existing and new customer relationships.
We are looking for dynamic people, who are ready to make a real difference to a successful team focused on growth.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time, you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Responsibilities
What you’ll be doing
You will be responsible for developing, managing, and expanding a portfolio of business customers, typically, ranging in borrowing from £75k to £500k with turnover less than £6.5m.
A key focus is placing customers’ interests at the centre of every interaction, providing excellent service, and collaborate with other Specialist Departments, identifying appropriate cross‑selling opportunities that meet customer needs, while maximising income for us. Role holders will support customers in their day‑to‑day banking needs and solve complex queries where required, in a timely fashion.
The position requires ongoing monitoring and analysis of financial data, alongside meetings with customers to understand performance, processes, and risk. This includes identifying early signs of financial stress and vulnerabilities, taking timely action, and ensuring full compliance with internal policies, procedures, and FCA regulations.
Contribute towards the team’s financial performance objectives, developing strong relationships with existing customers and onboarding new customers, providing lending solutions and securing new deposit arrangements.
About you
As a minimum, you’ll have experience in managing and/or servicing customers and building strong customer relationships.
- The ability to interpret financial statements and business performance data to identify opportunities and potential risks
- An understanding of banking financial products and services, and an awareness of credit, risk, compliance, governance practices.
- Good interpersonal skills, both written and verbal
- The ability and experience to cope with high work demand, and multiple and continually challenging situations
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
If you want to find out more about using AI in our recruitment process, please read more here.
Disability Confident
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
Apply safely with Nationwide
Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
Please note that should you be successful in securing this role, the job title on our internal systems will be Relationship Mgr Small Business.
Nationwide Building Society London, England Office
London, United Kingdom, 0
